Kiara Holland

10/2018 - Current
• Handles over 120 calls and chat daily to interact with Ann Taylor customers and answer product questions with up-to-date knowledge of sales and store promotions.
• Demonstrated dedication to continuously improving sales abilities and product knowledge.
• Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner.
• Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
• Ensured superior customer experience by addressing customer concerns, showing empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
• Recommended selected and helped find and obtain out-of-stock products based on customer requests.
• Scored in the top 100% of employees for successful surveys.
• Recommended products and services aligned with customers' needs and preferences.
• Recommended alternative items when the product was out of stock.
• Provided customers with important details about billing, payment processing, and support procedures and requirements.

• Entered customer interaction details system to track requests, document problems, and record solutions offered.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Collected customer feedback and made process changes to exceed customer satisfaction goals 100 %.

• Assisted customers with special services, account updates and promotional options.
• Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Educated customers on promotions to enhance sales.
• Answered questions about store policies and concerns to support positive customer experiences.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Maintained regular and consistent attendance and punctuality.