Elizabeth nobregas

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

• Managed processing of various financial documents such as invoices, journal entries, reimbursement claims, and statements.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
• Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.

engaged with clients who might have had difficulties.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
• Developed and implemented marketing strategies to promote hotel services.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Provided exceptional service and assistance to guests upon check-in.
• Provided services efficiently and with high level of accuracy.