Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Peralta

Union City,NJ

Summary

Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

13
13
years of professional experience

Work History

Cashier

McDonald's
Jersey City, NJ
09.2022 - Current
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves with merchandise when needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.

Concierge

Dvora
Jersey City, NJ
02.2021 - 09.2023
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.

Assistant Manager

McDonald's
Jersey City, NJ
02.2012 - 07.2022
  • Coordinated with other departments to ensure smooth flow of operations.
  • Created and managed budgets for travel, training, and team-building activities.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.

COVID-19 Screener

Urgent friendly care
Elizabeth, NJ
07.2020 - 01.2022
  • Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
  • Documented data in designated system to present to client upon request.
  • Educated visitors and staff on COVID-19 prevention measures and the importance of screening.
  • Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
  • Performed basic, non-invasive medical assistant duties.
  • Directed individuals with symptoms or exposure to designated quarantine or testing areas.

Education

Certification - Massage Therapist

Cortiva Institute Massage Therapy
Hoboken, NJ
05-2016

High School Diploma -

Union City High School
Union City, NJ
06-2014

Associate of Science - Radiologic Technologists

Hudson County Community College
Jersey City, NJ

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Touching grass (test)
  • Conflict resolution
  • Cash management
  • Money handling
  • Time management skills
  • Written and verbal communication
  • Training and onboarding
  • Customer service excellence
  • Front desk support
  • Guest reservation management
  • Customer service
  • Safety procedures
  • Tech-Savvy

Languages

English
Professional
Spanish
Professional

Timeline

Cashier

McDonald's
09.2022 - Current

Concierge

Dvora
02.2021 - 09.2023

COVID-19 Screener

Urgent friendly care
07.2020 - 01.2022

Assistant Manager

McDonald's
02.2012 - 07.2022

Certification - Massage Therapist

Cortiva Institute Massage Therapy

High School Diploma -

Union City High School

Associate of Science - Radiologic Technologists

Hudson County Community College

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Elizabeth Peralta