Elizabeth Preza
Seaside,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Red Donut Shop. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in cash handling and maintaining accuracy in transactions, while fostering positive relationships with patrons. Recognized for reliability and a strong work ethic in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cashier
Red Donut Shop
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server/ Cashier
Iolis Pizzeria
01.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
MAS
SeasideSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Order taking
- Complex Problem-solving
- Payment collection
- Attention to detail
- Empathy and patience
- Credit card processing
- Credit and cash transactions
- Honest and dependable
Timeline
Cashier
Red Donut Shop
11.2024 - Current
Server/ Cashier
Iolis Pizzeria
01.2020 - 03.2024
MAS
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