Elizabeth Pruitt
DETROIT,MI
Summary
Efficient Client Communications Specialist known for productivity and completion of tasks with precision. Possess specialized skills in client relationship management, strategic communication planning, and issue resolution. Excel in empathy, active listening, and adaptability, ensuring clear and effective client interactions.
Overview
11
11
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage
DETROIT, MI
09.2021 - Current
- Managed client communications for Rocket Mortgage borrowers through phone, email, and secure messaging.
- Communicated clearly and accurately with clients, ensuring a positive and informed customer experience.
- Respond to client inquiries and requests with urgency while maintaining professionalism and attention to detail.
- Managed high volume of inbound and outbound client calls, connecting and transferring clients to appropriate departments and team members to enhance service delivery.
- Conducted outbound cold calls to qualify prospective leads and scheduled appointments, contributing to business development and client acquisition efforts.
- Screen and filter leads by applying current mortgage industry knowledge and identifying appropriate opportunities for the company.
- Participate in ongoing training to strengthen mortgage knowledge, communication skills, and understanding of company processes.
- Maintain compliance with company policies, procedures, quality standards, and team expectations.
92 Gulf
Michigan Army National Guard
Ypsilanti, MI
01.2016 - 07.2023
- Executed day-to-day duties with precision and timeliness, ensuring operational effectiveness.
- Proposed innovative ideas and solutions that improved team collaboration and project results.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Proudly and honorably served the United States for 8 years.
- Developed strong discipline, accountability, teamwork, and adaptability.
- Gained experience operating in environments requiring professionalism, responsibility, and commitment.
- Followed procedures and collaborated with team members to achieve shared goals.
Security Officer/Court Security Officer
G4S Secure Solutions
Farmington Hills, Michigan
12.2018 - 09.2021
- Patrolled G4S Secure Solutions sites and monitored doors, gates, and restricted areas.
- Controlled visitor access and verified credentials at G4S Secure Solutions checkpoints for 36th District Court .
- Observed CCTV feeds and reported suspicious activity to supervisors.
- Manage a high volume of inbound and outbound client calls, efficiently connecting and transferring clients to the appropriate departments and team members.
- Conduct outbound cold calls, qualify prospective leads, and schedule appointments to support business development and client acquisition.
- Screen and filter leads by applying current mortgage industry knowledge and identifying appropriate opportunities for the company.
- Communicate clearly, professionally, and accurately with clients to provide a positive and informed customer experience.
- Respond to client inquiries and requests with urgency while maintaining professionalism and attention to detail.
- Participate in ongoing training to strengthen mortgage knowledge, communication skills, and understanding of company processes.
- Maintain compliance with company policies, procedures, quality standards, and team expectations.
Waitress
IHOP/Applebees
Detroit, MI
07.2017 - 09.2019
- Greeted guests with friendly table service at IHOP and Applebee's
- Presented menus and explained daily specials in casual dining settings
- Took food and beverage orders accurately using POS systems
- Proudly and honorably served the United States for 8 years.
- Developed strong discipline, accountability, teamwork, and adaptability.
- Gained experience operating in environments requiring professionalism, responsibility, and commitment.
- Demonstrated the ability to follow procedures and work effectively as part of a team.
Cashier
Finish Line
Harper Woods, Michigan
07.2017 - 01.2018
- Processed point-of-sale transactions on Finish Line footwear sales floor.
- Greeted customers and answered product questions with friendly service.
- Handled returns, exchanges, and receipt verification following store policies.
Education
East English Village Preparatory Academy
Detroit, MISkills
- Mortgage & Home-Buying Support
- Client & Customer Relations
- Lead Qualification & Appointment Setting
- Inbound & Outbound Calling
- Professional Communication
- Attention to Detail & Accuracy
- Compliance & Policy Adherence
- Time Management & Multitasking
- Conflict Resolution & Problem Solving
- Team collaboration
Timeline
Client Communications Specialist
Rocket Mortgage
09.2021 - Current
Security Officer/Court Security Officer
G4S Secure Solutions
12.2018 - 09.2021
Waitress
IHOP/Applebees
07.2017 - 09.2019
Cashier
Finish Line
07.2017 - 01.2018
92 Gulf
Michigan Army National Guard
01.2016 - 07.2023
East English Village Preparatory Academy