Elizabeth Ramos
Holly Springs,NC
Summary
Knowledgeable Store Leader with track record in leading store operations and driving sales growth. Proven ability to enhance customer satisfaction and streamline processes. Demonstrated strong leadership and team-building skills to achieve organizational goals.
Overview
32
32
years of professional experience
Work History
Store Leader
Torrid
09.2021 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
Store Leader
Dressbarn
08.2011 - 12.2019
- Overall supervision of daily sales and operations of the store.
- Hiring, training, developing and coaching an effective sales team.
- Communicate effectively with corporate and DSL.
- Create an environment of great customer experience.
- Control of expenses, payroll, shrink and safety issues.
- Increase store sales through visuals and customer relationships.
Lead Teller
Wells Fargo
06.2010 - 07.2011
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Assisted Spanish speaking customers with any questions.
Store Manager
Lane Bryant
08.2005 - 09.2009
- Hired, trained and supervised +25 associates and a management team of 5 in a double level store.
- Increased Store sales +3.5 mil.
- Control shrink to less than 1.0%.
- Control all expenses, including payroll to within given guidelines.
- Communicate effectively to DSM and Corporate Partners.
- Involvement in company projects.
District Sales Manager
Avenue Stores
07.2003 - 07.2005
- Direct sales management activities for central New Jersey area consisting of nine stores, 10 +mil vol.
- Reduced shrink in the district by 3% during first full year.
- Sales increase of 3.5%.
- Effectively communicated between Regional Office, Home Office and stores.
- Monthly involvement in corporate development of visual floor sets.
- Control safety issues through quarterly meetings and fast response to any safety issues.
Store Manager
Avenue Stores
05.1993 - 07.2003
- Increased store sales, in #1 volume store to 3 mil through training and great customer service.
- Effectively communicated all issues to DSM.
- Hired, trained and supervised 20 associates and maintained a management team of four
- Managed inventory control, cash control, payroll and store opening and closing procedures.
- Involved in the district training program.
- Recognized for leading one of the top stores in the company
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High school or equivalent -
St. Catherine's Academy
Bronx, NYSkills
- Team management
- Store operations
- Store safety
- Problem-solving
- Customer service
- Multitasking and organization
- Retail merchandise quality standards
- Payroll management
- Recruiting and hiring
- Problem-solving abilities
- Goal driven
- Decision-making
Languages
Spanish
Timeline
Store Leader
Torrid
09.2021 - Current
Store Leader
Dressbarn
08.2011 - 12.2019
Lead Teller
Wells Fargo
06.2010 - 07.2011
Store Manager
Lane Bryant
08.2005 - 09.2009
District Sales Manager
Avenue Stores
07.2003 - 07.2005
Store Manager
Avenue Stores
05.1993 - 07.2003
High school or equivalent -
St. Catherine's Academy
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