Elizabeth Reese
Vancouver
Summary
Well-traveled Implementation Consultant with 5+ years helping clients enhance businesses through careful introduction of advanced software solutions. Satisfied only when customers successfully integrate new products and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Implementation Consultant
ResMed
03.2025 - Current
- Led implementation of healthcare software solutions, enhancing patient engagement and operational efficiency.
- Mentored junior consultants, fostering skill development and enhancing team performance.
- Collaborated with cross-functional teams to ensure seamless integration of software systems.
- Developed training materials and conducted workshops for clients on system usage and best practices.
- Analyzed client feedback to identify areas for process improvement and drive user satisfaction.
- Provided ongoing support during post-implementation phases, addressing client inquiries promptly.
Polysomnographic Technologist
Vancouver Sleep Center
08.2024 - 03.2025
- Prep rooms and studies per doctor’s orders and lab protocols
- Setup and maintain two patient studies per night; troubleshooting issues, scoring, and staging
- Experience with pediatric patients
- Experience with CPAP and BiPAP titration, and split night studies, including pediatric
- Maintain and clean equipment, sensors, and wires efficiently
Polysomnographic Technician, Student
The Vancouver Clinic
02.2024 - 04.2024
- Prep rooms and studies per doctor’s orders and lab protocols
- Setup and maintain two patient studies per night; troubleshooting issues, scoring, and staging
- Experience with pediatric patients
- Experience with CPAP and BiPAP titration, and split night studies, including pediatric
- Maintain and clean equipment, sensors, and wires efficiently
Kamstrup Implementation Specialist
Correct Equipment
12.2022 - 01.2024
- Manage all Kamstrup customer accounts, maintaining contact with customers throughout the implementation process, establishing expectations, and advising on project deadlines
- Create and implement customized operating procedures and training manuals for customers
- Enable smooth onboarding of new customers
- Provide onsite support for product launch and supervision of product installation
- Build integrations with a multitude of billing software programs
- Assist customers with issues after the product has been implemented
- Provide support to the sales team with prospective clients
- Telework in Vancouver, WA
Implementation Specialist
ProVet Cloud by Nordhealth
11.2021 - 10.2022
- Managed multiple customer accounts, advised customers of workflows to ensure established deadlines were met, and collaborated with clients to complete necessary milestones
- Establish customer expectations within the limitations of the product
- Maintain multiple project deadlines to ensure timely completion
- Ensured smooth onboarding of new customers
- Provided onsite support for product launch
- Aligned data migration expectations with perspective/new clients and product support team
- Demonstrate product to prospective clients with sales team
- Telework in Vancouver, WA
Veterinary Technician
Veterinary Surgical Center of Portland
01.2021 - 03.2022
- Managing multiple patients simultaneously, ensuring that scheduled treatments were completed on time and efficiently
- Maintained fluid pumps, ensured the comfort of patients recovering from major orthopedic and soft tissue surgery, verified treatment sheets were correct
- Determined sedation of uncomfortable patients using prior experience, administered pain medication and other medications as set out by surgeon approved treatment sheets
- Sanitized and sterilized surgical laundry and instruments
- Maintained comfort for all patients overnight
Clerk and Pharmacy Technician
Brooklyn Pharmacy
05.2021 - 12.2021
- Received prescriptions and dispensed medication in accordance with the guidelines set forth by the state of Oregon
- Compounded special medications in a sterile environment in accordance with FDA guidelines
- Assisted customers with pharmaceutical concerns and referred them to the pharmacist when necessary
- Directed incoming calls to the correct department
Veterinary Technician
Companion Pet Clinic
04.2020 - 12.2020
- Supported veterinarians in tasks such as placement of IV catheters, administration of prescribed medication and vaccinations, and safe restraint for examinations
- Provided high quality care to patients in a high volume, fast paced environment
- Collected and processed laboratory samples
- Assisted in surgery, anesthesia application, and recovery of patients
- Cleansed surgical instruments used, create, and sterilize surgery packs for procedures daily
Education
Polysomnographic Technology -
Concorde Career College
04-2024
Skills
- Software implementation
- Polysomnographic Technologist
- Proficient with Windows Suite
- Proficient in Somnoware, and multiple EHR and sleep software solutions
- Flexible in team-oriented environments
- Trained in SalesForce
- Proficient at multitasking and maintaining simultaneous project deadlines
- Configuration management
- Training delivery
- Online training services
Certification
- Registered Polysomnographic Technologist
- Certified Pharmacy Technician (State of Oregon)
Timeline
Implementation Consultant
ResMed
03.2025 - Current
Polysomnographic Technologist
Vancouver Sleep Center
08.2024 - 03.2025
Polysomnographic Technician, Student
The Vancouver Clinic
02.2024 - 04.2024
Kamstrup Implementation Specialist
Correct Equipment
12.2022 - 01.2024
Implementation Specialist
ProVet Cloud by Nordhealth
11.2021 - 10.2022
Clerk and Pharmacy Technician
Brooklyn Pharmacy
05.2021 - 12.2021
Veterinary Technician
Veterinary Surgical Center of Portland
01.2021 - 03.2022
Veterinary Technician
Companion Pet Clinic
04.2020 - 12.2020
Polysomnographic Technology -
Concorde Career College