Elizabeth Reyes- Soto
Orlando
Summary
Results-oriented customer service and operations manager with expertise in enhancing efficiency through effective scheduling and inventory management. Strong relationship builder with clients and team members, leveraging Microsoft Office skills to support operational goals. Focused on delivering exceptional customer experiences and driving positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
The North Face Orlando Vineland Outlet
Orlando
03.2026 - Current
- Provide excellent customer service
- Handle cash daily
- Works with all types of tourist traffic
Smart Service Manager
Compass Group, Canteen Vending
02.2025 - Current
- Maintain corporate standard compliance in both markets and vending
- Work closely with warehouse manager on inventory levels and new items introduced by division
- Oversee and manage the Associate Care Center
- Schedule markets & vending on needed basis
- Create vending and market install templates to transfer into system
Associate Care Center
Compass Group, Canteen Vending
08.2024 - 02.2025
- Receiving drivers from all lines of business
- Verify product is being returned correctly
- Planogram changes with driver check in
- Money bag count confirmation
- Daily Reports & end-of-day summary report for all managers
- Vehicle audits & checking truck cleanliness
Scheduler
Compass Group, Canteen Vending
11.2023 - 08.2024
- Schedule Avenue C Markets
- Schedule Orlando and Disney Vending
- Communicates with CSMs & Operations Managers
- Daily Reports
- Performs planogram changes when needed for vending and market
- Communicates with drivers about schedules and POG changes
Accounting Coordinator
Compass Group, Canteen Vending
08.2022 - 11.2023
- Schedule Avenue C Market orders daily
- Receive, review, and key in invoices
- I-vend Clerk
- Emails and Phone calls – Customer Service
- Handle Cast and Guest Refunds
- Communicate with Avenue C manager and Department managers of new installs and system projects
- Avenue C Closing every week
- Install Paperwork
- Revenue Management
Order Builder
Compass Group, Canteen Vending
03.2022 - 08.2022
- Pulled and packed Avenue C Market orders, ensuring accurate fulfillment despite absence of Smart Service.
- Cleaned and organized warehouse area, promoting safety and efficiency in daily operations.
- Assisted Disney cast members during Avenue C Market openings with kiosk usage and account creation.
Maternal Home Visitor
Children’s Home Society of Florida
01.2021 - 03.2022
- Conduct weekly home visits to Early Head Start children and their families
- Provide education and support services to families
- Conduct screening and developmental assessment of participant children.
- Work with families to develop appropriate goals as part of family partnership agreements
- Document program activities and progress
- Use Microsoft Office software, including Outlook, to perform essential functions.
- Perform data entry into applicable databases
- Monitor and evaluate children’s health status, medical appointments and nutrition
College Student Office Assistant
Media and Instructional Technology Department Osceola County School District, FL
01.2018 - 01.2020
- Provided customer service to school technicians
- Assist technicians with inventory management
- Answered office phone calls and directed them accordingly
- Tag and check out technology items to teachers and staff
- Create spreadsheets, CSV files and answer emails
Crew member & Cashier
Tropical Smoothie Café
Celebration
01.2017 - 01.2018
- Provided customer service to guests.
- Prepped and prepared food and smoothies.
- Also handled cash daily.
Sales Associate and Cashier
Vans Shoes Store
Orlando
01.2016 - 01.2017
- Works with all the current traffic from the premium outlets
- Met or exceeded exceptional customer service
- Handled money daily.
- Assisted customers with excellent customer service
Sales Associate and Authorizer
Discovery Clothing Company
Kissimmee
01.2015 - 01.2016
- Met or exceeded exceptional customer service
- Handled money daily.
- Assisted customers with excellent customer service.
Sales Associate and Cashier
Tommy Hilfiger
Orlando
01.2014 - 05.2015
- Achieved daily sales goals while delivering exceptional customer service.
- Interacted with tourists at Lake Buena Vista outlets to create memorable shopping experiences.
Education
BS - Early Childhood Education & Development
University of Central Florida
Orlando, FL12-2020
AA Degree - General Studies, Early Childhood Education
Valencia Community College
Kissimmee, FL01-2016
High School Diploma -
Santa Fe Catholic High School
Lakeland, FL01-2014
Skills
- Customer service
- Microsoft Excel
- Microsoft Word
- Office 365
- Microsoft Teams
- Microsoft Forms
- Zoom
- One Market
- One Warehouse
- I-Vend
- Seed
Certification
- Florida Department of Children and Families, Identifying and Reporting Child Abuse and Neglect
- Office of Early Learning, Supporting the Social-Emotional Development of Infants and Toddlers
- Office of Early Learning, Child Safety and Prevention
- Office of Early Learning, Preventing Child Abuse and Supporting Children in Trauma
- Florida Department of Children and Families, DCF 40 Hours
Awards
Be A Star- Southeast Warehouse Associate of the Year, Disney Branch, 2022
Timeline
Sales Associate
The North Face Orlando Vineland Outlet
03.2026 - Current
Smart Service Manager
Compass Group, Canteen Vending
02.2025 - Current
Associate Care Center
Compass Group, Canteen Vending
08.2024 - 02.2025
Scheduler
Compass Group, Canteen Vending
11.2023 - 08.2024
Accounting Coordinator
Compass Group, Canteen Vending
08.2022 - 11.2023
Order Builder
Compass Group, Canteen Vending
03.2022 - 08.2022
Maternal Home Visitor
Children’s Home Society of Florida
01.2021 - 03.2022
College Student Office Assistant
Media and Instructional Technology Department Osceola County School District, FL
01.2018 - 01.2020
Crew member & Cashier
Tropical Smoothie Café
01.2017 - 01.2018
Sales Associate and Cashier
Vans Shoes Store
01.2016 - 01.2017
Sales Associate and Authorizer
Discovery Clothing Company
01.2015 - 01.2016
Sales Associate and Cashier
Tommy Hilfiger
01.2014 - 05.2015
BS - Early Childhood Education & Development
University of Central Florida
AA Degree - General Studies, Early Childhood Education
Valencia Community College
High School Diploma -
Santa Fe Catholic High School