Elizabeth Rider
Shawnee
Summary
Detail-oriented Licensing Agent known for effective problem-solving and implementing workflow strategies. Committed to enhancing licensing processes and supporting organizational goals through exceptional communication and collaboration.
Overview
10
10
years of professional experience
Work History
Licensing Agent
Citizen Potawatomi Nation Gaming Commission
Shawnee, OK
10.2022 - Current
- Managed licensing applications, ensuring compliance with tribal regulations and state laws.
- Conducted in-depth reviews of applicant documentation for accuracy and completeness.
- Facilitated communication between applicants and regulatory bodies to streamline the licensing process.
- Developed training materials to educate staff on licensing procedures and best practices.
- Collaborated with legal teams to interpret policy changes impacting licensing requirements.
- Maintained detailed records of all licensing transactions to track progress, manage renewals, and support decision-making processes during negotiations.
- Coordinated product approvals by working closely with licensors and internal teams to ensure timely completion of necessary reviews.
- Streamlined licensing processes by implementing efficient workflow strategies and reducing approval times.
Director Of FireLake Designs
Citizen Potawatomi Nation
Shawnee, OK
02.2019 - 10.2022
- Directed strategic initiatives to enhance community engagement and service delivery.
- Managed cross-functional teams to implement organizational policies and procedures effectively.
- Oversaw budgeting processes, ensuring alignment with financial goals and resource allocation.
- Developed training programs to improve staff performance and operational efficiencies.
- Led project management efforts for community development initiatives, ensuring timely execution and impact assessment.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
Citizen Potawatomi Nation
Shawnee, OK
08.2016 - 02.2019
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and calendar activities for executive leadership, ensuring optimal time management.
- Assisted in preparing reports and presentations, streamlining communication across departments.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative environment.
- Implemented process improvements that increased operational accuracy and reduced clerical errors.
- Supported budget management efforts through meticulous tracking of expenses and financial documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Linden High School
LindenSkills
- Negotiation expertise
- Legal compliance
- Territory management
- Industry networking
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
Timeline
Licensing Agent
Citizen Potawatomi Nation Gaming Commission
10.2022 - Current
Director Of FireLake Designs
Citizen Potawatomi Nation
02.2019 - 10.2022
Administrative Assistant
Citizen Potawatomi Nation
08.2016 - 02.2019
High School Diploma -
Linden High School