Leslie Montoya
Sparks,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensing Agent
Motor Carrier Compliance Services
12.2011 - 07.2024
- Reviewed and analyzed pertinent state and federal laws.
- Document preparations for Federal and state accounts.
- Manage International Fuel Tax Agreement
- International Registration Plan, oversize/overweight vehicle permitting
- Filing for USDOT/MC numbers
- UCR filings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Assessed customer service data to identify and address improvement opportunities.
Licensing Agent
Sierra Truck Licensing
06.2006 - 12.2011
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled all large fleet accounts.
- Prepared IFTA /IRP accounts and filed quarterly returns.
- Handled New USDOT Interstate Operating Authority.
- Company Invoicing
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
Skills
- Regulation Compliance
- Federal and State regulation Knowledge
- Certified Document Preparer NV SOS
- Commercial Registered Agent NV SOS
- Organization and Administration
- Creative and Critical Thinking
- Problem-solving abilities
- Excellent Communication
- Multitasking
Certification
Dale Carnegie Executive Customer Service Training
Document Preparer NV SOS
Commercial Resident Agent NV SOS
International Reciprocity Plan Cert 1
International Reciprocity Plan Cert 2
Timeline
Licensing Agent
Motor Carrier Compliance Services
12.2011 - 07.2024
Licensing Agent
Sierra Truck Licensing
06.2006 - 12.2011
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