Elizabeth Robinson
Summary
Dynamic Office Manager and Executive Assistant recognized for driving operational excellence and increasing productivity in fast-paced environments. Expertise in coordinating executive schedules, managing logistics, and developing effective client communication strategies. Proven track record of enhancing service delivery through strategic collaboration and meticulous organizational skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
CynCity Productions
Chicago
02.2026 - Current
- Coordinated executive schedules and managed calendar appointments to optimize time management and ensure alignment with priorities.
- Managed travel arrangements and itineraries for executives and team members.
- Developed and maintained filing systems to ensure easy access to information.
- Communicated with clients and vendors to facilitate smooth operations.
- Organized company events, including meetings, conferences, and team-building activities to enhance team collaboration and engagement.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation to facilitate smooth daily business operations.
- Managed and responded to emails, letters, and correspondence on behalf of executives to ensure timely communication.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Key Production Assistant
Frow Media Group
Chicago
09.2024 - 06.2026
- Assisted production team with scheduling and coordinating daily tasks.
- Organized props, costumes, and set materials for efficient access.
- Collaborated with crew to ensure smooth workflow during shoots.
- Maintained inventory of production supplies and equipment readiness.
- Maintained a clean work environment at all times.
- Maintained communication between production staff and crew members.
- Prepared sets by transporting equipment and supplies to location and positioning people and props.
- Organized catering services for cast and crew during shoots.
- Assisted in assembling stage sets and props onsite.
- Escorted actors and actresses to and from trailers during pre-production and filming breaks.
Head of Client Services
CynCity Creative
Chicago
10.2025 - 02.2026
- Managed project timelines and deliverables to exceed client expectations.
- Developed client communication strategies that enhanced relationships and increased satisfaction.
- Analyzed client feedback to drive enhancements in service offerings.
- Monitored team progress to achieve customer service targets, ensuring alignment with management expectations.
- Organized training sessions for new hires to familiarize them with products and services, improving onboarding experience.
- Oversaw daily household operations, maintaining a structured environment.
- Created and managed household staff schedules to ensure smooth daily operations. and organized daily tasks for efficiency.
- Communicated with vendors and service providers to address maintenance requirements.
- Coordinated with outside contractors on all renovations or remodeling projects.
Office Operations Assistant
rEvolution Marketing LLC
Chicago
03.2019 - 10.2025
- Managed CMO executive schedule and appointments to ensure efficient time management.
- Handled logistics, catering, agendas and travel arrangements for meetings and event planning for Executives, and Directors.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Boosted team efficiency with expert calendar management and meeting coordination for cross-functional teams.
- Optimized expense reporting process, resulting in timely reimbursements and accurate budget tracking.
- Supported colleagues during peak workload by assisting with tasks and projects to maintain team efficiency.
- Developed and implemented office policies by setting up procedures and standards to guide operations.
- Greeted visitors, assessed purpose of visit, and directed to appropriate destinations to ensure smooth office operations.
- Supported talent acquisition efforts by Scheduling Interviews, Reference Check, creating onboarding schedules and Access Badges.
- Maintained organized and well-stocked supplies to facilitate uninterrupted workflow for the team.
- Assisted with Event Planning, Happy Hour, Holiday Parties, office events
Administrative Assistant
Korey Richardson LLP
Chicago
08.2017 - 12.2018
- Managed multi-line phone system, routing calls, delivering messages to staff, and greeting visitors to ensure smooth communication.
- Coordinated scheduling of office meetings to ensure all team members were informed and prepared. and client appointments for staff teams.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, ordering items proactively to prevent workflow disruptions.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved document organization with thorough file maintenance, archiving outdated records for efficient retrieval.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipients.
- Collaborated with tech support to resolve IT issues, minimizing downtime and ensuring operational continuity.
Lead Receptionist
Legacy Healthcare LLC
Chicago
02.2016 - 08.2017
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Streamlined processes and enhanced office operations by identifying and implementing efficiency opportunities.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
- Scheduled team shifts and assignments to ensure coverage and efficiency.
- Facilitated regular staff meetings to address challenges and successes, leading to strategic improvements in team performance.
- Provided strong leadership to enhance team productivity and morale.
- Organized and updated databases, records, and other information resources.
- Detailed shift reports, new admissions, and discharges in PCC.
- Developed strong relationships with vendors and partners to support and enhance administrative operations.
- Collaborated with medical staff to streamline communication and enhance patient experience.
- Trained new receptionists on procedures, software, and customer service standards.
Scheduling Coordinator
Legacy HealthCare LLC
Chicago
07.2015 - 01.2016
- Gathered employee data to create monthly work schedules, optimizing staffing levels across departments for each shift.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Collaborated with team members to create contingency plans for unexpected staff absences, ensuring continuity of operations.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Addressed employee schedule concerns promptly, fostering a supportive work environment and enhancing team morale.
- Coordinated training sessions for new hires, ensuring seamless integration into the team’s scheduling processes.
Sales Associate
Target
Oaklawn
08.2013 - 12.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and foster lasting relationships, enhancing customer satisfaction.
- Assisted customers in locating products and coordinating with other sites to fulfill their requests efficiently.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Organized merchandise racks and displays to create visually appealing environments, supporting sales and customer experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Managed fitting room area, ensuring cleanliness and organization for guest convenience.
- Worked with loss prevention in monitoring shopper behavior.
Education
High School Diploma -
Sullivan House High School
Chicago, ILAssociate - Business Administration
Richard J Daley
Chicago, ILSkills
- Administrative support
- Scheduling and coordination
- Travel logistics
- Expense management
- Corporate event coordination
- Schedule management
- Email management
- Multitasking proficiency
- Operational efficiency
- Client relationship management
- Effective communication
- Collaborative teamwork
- Multi-line phone proficiency
- Organization and planning
- Customer Service-oriented
Timeline
Executive Assistant
CynCity Productions
02.2026 - Current
Head of Client Services
CynCity Creative
10.2025 - 02.2026
Key Production Assistant
Frow Media Group
09.2024 - 06.2026
Office Operations Assistant
rEvolution Marketing LLC
03.2019 - 10.2025
Administrative Assistant
Korey Richardson LLP
08.2017 - 12.2018
Lead Receptionist
Legacy Healthcare LLC
02.2016 - 08.2017
Scheduling Coordinator
Legacy HealthCare LLC
07.2015 - 01.2016
Sales Associate
Target
08.2013 - 12.2014
High School Diploma -
Sullivan House High School
Associate - Business Administration
Richard J Daley