Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Elizabeth Roblero

Macys Department Store
Orlando,FL
1
Language
2
years of professional experience

Customer-focused Receptionist experienced in managing front-desk operations—greeting visitors, directing 15- 20 incoming calls daily, scheduling appointments, and handling correspondence. Detail-oriented and tech-savvy with excellent telephone etiquette and a proven ability to streamline processes, resolve issues promptly, and support team efficiency and positive guest experiences.

Work History

Sales Associate

9 Months
Macys Department Store | 11.2022 - 08.2023
  • Set and achieved company defined sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to team objectives in fast-paced environment.
  • Managed cash register after end of shift to balance and record accurate
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.

Receptionist

3 Months
Church | 07.2022 - 10.2022
  • Performed clerical duties including copying, faxing, and filing to maintain accurate records and enable quick document retrieval.
  • Compiled information from files and conducted basic research to fulfill information requests for staff and congregants.
  • Prioritized multiple tasks and met time-sensitive deadlines to support smooth daily office operations and a welcoming environment.

Receptionist

3 Months
OCPS | 05.2021 - 08.2021
  • Managed multi-line phone system; answered and directed 30–50 incoming calls daily with professional, customer-focused service.
  • Coordinated scheduling and confirmed appointments, maintaining organized calendars and timely communications for staff and clients.
  • Sorted and distributed incoming mail and deliveries to appropriate personnel each day, ensuring timely document flow.
  • Greeted visitors, maintained visitor logs, and performed general administrative duties to support front-desk efficiency.

Education

High School Diploma

Jones High School | Orlando, FL | 05.2022

3.5 gpa

Enrolled in digital videography OTC 3 years

Valencia college dual enrollment

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Reliable and punctual
Goal oriented

Languages

Spanish

Timeline

Sales Associate

Macys Department Store
11.2022 - 08.2023Read More

Receptionist

Church
07.2022 - 10.2022Read More

Receptionist

OCPS
05.2021 - 08.2021Read More

Jones High School

High School Diploma
Read More
Elizabeth Roblero