Elizabeth Rodriguez
LOWELL,MA
Summary
6+ years providing exceptional customer service. Possesses multiple skills which include interpersonal, computer, multitasking, and organization. Basic knowledge of QuickBooks, Excel, and Microsoft word. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Realtor
Berkshire Hathaway HomeServices, Commonwealth
02.2022 - Current
- Compared recently sold area properties to determine competitive market prices.
- Communicated with clients to understand property needs and preferences.
- Collaborated with clients to learn and determine real estate needs.
Operations Assistant
John Palmer Moving & Storage
04.2014 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Collections Specialist/Receptionist
Stevens Business Services
02.2011 - 03.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
- Entered client details and notes into system for interdepartmental access and review.
Cashier
Rite-Aid
03.2010 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Business Administration
UMass Lowell
Lowell, MA12.2024
Associates Of Science - Business Administration
Middlesex Community College
Lowell, MA01.2016
Skills
- Trace Delinquent Customers
- Administrative and Office Support
- Credit and Collections
- Customer Satisfaction
- Multitasking and Time Management
- Microsoft Office
- HIPPA
Affiliations
Massachusetts Association Of Realtors
(02/2022 - Present)
Additional Information
- CERTIFICATES , Licensed Real Estate Sales Person (02/2022 - Present)
Timeline
Realtor
Berkshire Hathaway HomeServices, Commonwealth
02.2022 - Current
Operations Assistant
John Palmer Moving & Storage
04.2014 - Current
Collections Specialist/Receptionist
Stevens Business Services
02.2011 - 03.2012
Cashier
Rite-Aid
03.2010 - 01.2011
Bachelor of Science - Business Administration
UMass Lowell
Associates Of Science - Business Administration
Middlesex Community College
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