Elizabeth Rucker
Naples,FL
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
2027
2027
years of professional experience
Work History
Medical Receptionist
Associates in Medicine & Surgery, LLC
2023 - 04.2026
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
Key Sales Associate
Banter by Piercing Pagoda
11.2021 - 12.2022
- Regularly inspected equipment for wear or damage to ensure optimal functionality during each procedure.
- Addressed customer concerns promptly and effectively, fostering trust and loyalty among clientele.
- Provided flexible availability to accommodate walk-ins or appointments during peak hours while maintaining punctuality for scheduled clients.
- Implemented strict hygiene practices for tools and workspace, reducing risk of infections and ensuring client safety.
- Demonstrated patience when working with children undergoing their first ear piercings, creating a positive experience for both parents and children alike.
- Contributed to sales goals through upselling additional products such as earrings or care solutions after completing each piercing procedure.
- Built relationships with customers to encourage repeat business.
Assistant Store Manager
Torrid Clothing Store
10.2021 - 12.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Key Holder
Torrid Clothing Store
08.2021 - 10.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Retail Sales Key Holder
Hot Topic
03.2021 - 10.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Torrid Clothing Store
08.2020 - 04.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Golden Gate High School
Naples, FLSkills
- HIPAA compliance
- Insurance verification
- Electronic medical records
- Telephone etiquette
- Payment collection
- Appointment scheduling
Timeline
Key Sales Associate
Banter by Piercing Pagoda
11.2021 - 12.2022
Assistant Store Manager
Torrid Clothing Store
10.2021 - 12.2022
Sales Key Holder
Torrid Clothing Store
08.2021 - 10.2021
Retail Sales Key Holder
Hot Topic
03.2021 - 10.2021
Sales Associate
Torrid Clothing Store
08.2020 - 04.2021
Medical Receptionist
Associates in Medicine & Surgery, LLC
2023 - 04.2026
High School Diploma -
Golden Gate High School