Vegetable Gardening
Elizabeth Russell
M
MIDDLEBURG,FL
Summary
Dependable Retired Professional looking for Part Time Customer Service
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
7
7
years of post-secondary education
Work History
Human Resources Assistant
Brown Palace Hotel
Denver, CO
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Aided staff with employee performance review paperwork and documentation.
- Compiled employee records from individual departments to maintain central files.
- Set up orientations and initial training for new employees.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
Asst Manager
Dollar General
Orange Park, FL
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Level Three Tax Specialist
H & R Block
Orange Park, FL
01.2016 - 07.2021
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Managed tax submissions and made sure all information complied with regulations.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained thorough and current understanding of applicable tax laws.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
Customer Service
Hagan Ace Hardware
Orange Park, IL
03.2008 - 06.2012
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Garden Center Sales Associate
Education
GED -
Paxon Senior
Westside 05.1981 - 05.1981
Several Certificates in Human Resource Com - Human Resources Management
Vincam
Denver CO 04.1998 - 11.2004
Skills
Tax return preparation
Reporting skills
Income and expense evaluations
Liability understanding
Compliance knowledge
Tax reporting
Tax code knowledge
Local, state and federal tax returns
Tax audit procedures
Payroll familiarity
Tax-related research
IRS correspondence
Tax law compliance
Budgeting
Verbal/written communication
Account Reconciliation
Time management
Quality Improvement
Document preparation
Accomplishments
- Supervised team of staff members.
- Achieved results by completing task with accuracy and efficiency.
- Completed manager training program.
- Trained and mentored several employees.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Brown Palace Hotel, Denver, CO-Human Resources, Asst Manager Housekeeping, Risk Management, Exec Secretary
- Firefighter St Augustine Fire Academy 1992
- Sky Diving 40th Birthday
Interests
Feral Cat Rescue
Cooking and Baking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Level Three Tax Specialist
H & R Block
01.2016 - 07.2021
Customer Service
Hagan Ace Hardware
03.2008 - 06.2012
Several Certificates in Human Resource Com - Human Resources Management
Vincam
04.1998 - 11.2004
GED -
Paxon Senior
05.1981 - 05.1981
Human Resources Assistant
Brown Palace Hotel
Asst Manager
Dollar General