Vegetable Gardening
Elizabeth Russell
M
MIDDLEBURG,FL
Summary
Dependable Retired Professional looking for Part Time Customer Service
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
7
7
years of post-secondary education
Work History
Human Resources Assistant
Brown Palace Hotel
Denver, CO
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Aided staff with employee performance review paperwork and documentation.
- Compiled employee records from individual departments to maintain central files.
- Set up orientations and initial training for new employees.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
Asst Manager
Dollar General
Orange Park, FL
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Level Three Tax Specialist
H & R Block
Orange Park, FL
01.2016 - 07.2021
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Managed tax submissions and made sure all information complied with regulations.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained thorough and current understanding of applicable tax laws.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
Customer Service
Hagan Ace Hardware
Orange Park, IL
03.2008 - 06.2012
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Garden Center Sales Associate
Education
GED -
Paxon Senior
Westside 05.1981 - 05.1981
Several Certificates in Human Resource Com - Human Resources Management
Vincam
Denver CO 04.1998 - 11.2004
Skills
Tax return preparation
undefinedAccomplishments
- Supervised team of staff members.
- Achieved results by completing task with accuracy and efficiency.
- Completed manager training program.
- Trained and mentored several employees.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Brown Palace Hotel, Denver, CO-Human Resources, Asst Manager Housekeeping, Risk Management, Exec Secretary
- Firefighter St Augustine Fire Academy 1992
- Sky Diving 40th Birthday
Interests
Feral Cat Rescue
Cooking and Baking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Level Three Tax Specialist
H & R Block
01.2016 - 07.2021
Customer Service
Hagan Ace Hardware
03.2008 - 06.2012
Several Certificates in Human Resource Com - Human Resources Management
Vincam
04.1998 - 11.2004
GED -
Paxon Senior
05.1981 - 05.1981
Human Resources Assistant
Brown Palace Hotel
Asst Manager
Dollar General
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