Elizabeth Sanchez
Bryan,Texas
Summary
Dynamic customer service professional with extensive experience in retail environments, recognized for delivering exceptional service and efficiently resolving customer complaints. Expertise in cash handling, credit transactions, and maintaining an organized checkout area ensures a seamless shopping experience. Strong communication and problem-solving skills contribute to high customer satisfaction ratings, while the ability to thrive in fast-paced settings enhances team performance. Committed to leveraging these skills to tackle new challenges and support organizational goals.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
4451 Highway 6 S College Station, TX 77845
04.2024 - Current
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Assisted customers in product selection, demonstrating strong knowledge of home improvement solutions.
- Guided customers through store layout, enhancing shopping experience and promoting product visibility.
- Trained new associates on customer service protocols and best practices for engagement.
- Collaborated with team members to optimize inventory management and restocking processes.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Helping contractors find what best fits their company needs along with pricing.
HOUSE CLEANER/CAREGIVER
Zeferina's Care
Bryan, Texas
05.2020 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self - administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets and transport other trash and waste to disposal areas.
- Dust and polish furniture and equipment.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Hang draperies and dust window blinds.
- Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
- Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
WAITRESS/CASHIER/HOST
Sodolaks Beefmasters
Bryan, Texas
04.2022 - 06.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders
- Clean bathrooms and sanitize
- Served food and drinks. removed dirty dishes. and refilled beverages to enhanced experience
- Greeted and escorted guests to tables, fostering war welcome.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Presented menu and provided information about Ingredients, readying potential food allergies.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
- Prepared tables for guests by setting out linens and silverware
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed order taking and delivery efficiently, maintaining accuracy in a fast-paced environment.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
- Trained new staff on restaurant protocols and best practices for customer engagement.
- Monitored dining area for cleanliness, addressing issues promptly to enhance guest experience.
LIFEGUARD/SWIM INSTRUCTOR
City of Bryan
Bryan, Texas
06.2021 - 03.2022
- Examine injured persons and administer first aid or
- Cardio pulmonary resuscitation, if necessary, using training and medical supplies and equipment.
- Rescue distressed persons, using rescue techniques and equipment.
- Observe activities in assigned areas, using binoculars, to detect hazards. disturbances, or safety infractions.
- Inspect recreational facilities for cleanliness.
- Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.
- Provided swimming instruction to students of various ages and ability levels.
- Acted immediately and appropriately to secure safety of patrons in event of emergency.
- Remained mentally alert to dangerous situations to maximize swimmer safety.
- Recognized and reacted calmly and effectively in hazardous and dangerous situations.
- Attended in-service training and staff meetings as scheduled by supervisor or center leadership.
- Evaluated student progress throughout lessons and modified plans accordingly.
- Prepared reports and maintained attendance records, skills sheets and progress reports.
- Taught students how to swim in shallow and deep water and tread water.
- Communicated with parents and guardians about student progress and challenges.
- Reminded students to react calmly in dangerous situations.
- Enforced aquatic rules and policies by maintaining constant surveillance of class participants.
- Created a safe and fun learning environment for students.
- Adapted lesson plans to accommodate a variety of learning styles.
- Demonstrated proper swimming techniques and safety rules.
Education
Associate of Science - Business Management
Blinn College
Bryan, TX12-2027
HIGH SCHOOL DIPLOMA -
Bryan High School
Bryan, Texas05.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Guest services
- Customer complaint resolution
- Refunds and exchanges
- Multi-line phone systems
- Safety regulations
- Project management
- Computer skills
- Teamwork and collaboration
- Customer relations
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Lowes Home Improvment
04.2024 - Current
WAITRESS/CASHIER/HOST
Sodolaks Beefmasters
04.2022 - 06.2024
LIFEGUARD/SWIM INSTRUCTOR
City of Bryan
06.2021 - 03.2022
HOUSE CLEANER/CAREGIVER
Zeferina's Care
05.2020 - Current
Associate of Science - Business Management
Blinn College
HIGH SCHOOL DIPLOMA -
Bryan High School