Elizabeth S. Barajas
Raleigh,NC
Summary
Dynamic and service-oriented customer care specialist with over 15 years of experience delivering exceptional support across diverse sectors, including healthcare. Renowned for outstanding communication and time management skills, consistently achieving high standards in client interactions and operational efficiency. Proven track record in effectively managing multiple tasks while demonstrating strong problem-solving abilities and a commitment to customer service and patient advocacy. Dedicated team leader, adept at fostering collaboration, enhancing service delivery, and driving process improvements to ensure optimal customer satisfaction.
Overview
27
27
years of professional experience
Work History
Amazon Associate Trainer
Amazon
12.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Executed Associate training programs, consistently teaching and validating requisite skills and behaviors.
- Executed metric training programs, consistently teaching and validating requisite skills and behaviors.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
Licensed Insurance Agent
State Farm
07.2017 - 12.2018
- Building rapport with potential clients through engaging presentations highlighting the advantages of our insurance products.
- Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
- Implemented new sales strategies for expanding the customer base and maximizing revenue.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Achieved top sales performance by consistently meeting and exceeding monthly quotas through effective territory management.
- Contributed innovative ideas during team meetings leading to improvements in overall agency performance.
Medical Secretary
WakeMed Health
03.2003 - 06.2010
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Answer telephones and direct calls to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans.
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Ensured compliance with established policies and procedures by regularly reviewing relevant documentation and staying current with industry regulations.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
Reservations
American Airlines
05.1999 - 12.2003
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Confer with customers to determine their service requirements and travel preferences.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Education
Associate of Arts - Health Science/Pre Nursing
Johnston Community College
Smithfield, NC12-2009
Associate of Science - NC Insurance Property & Casuality, Health And Life
NC Licensed Insurance Agent
Raleigh06-2017
Skills
- New employee training
- Performance monitoring
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Clear communication
Timeline
Amazon Associate Trainer
Amazon
12.2021 - Current
Licensed Insurance Agent
State Farm
07.2017 - 12.2018
Medical Secretary
WakeMed Health
03.2003 - 06.2010
Reservations
American Airlines
05.1999 - 12.2003
Associate of Arts - Health Science/Pre Nursing
Johnston Community College
Associate of Science - NC Insurance Property & Casuality, Health And Life
NC Licensed Insurance Agent