Elizabeth Shep
Chicago,IL
Summary
Veterinary management professional with proven leadership in clinical operations and team coordination. Skilled in streamlining processes, ensuring compliance, and enhancing client satisfaction. Strong focus on collaborative teamwork and adaptive problem-solving to meet evolving needs. Known for effective resource management, strategic planning, and fostering positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
Terry Animal Hospital
Wilmette, IL
08.2020 - Current
- Monitored and enforced compliance with relevant regulations and industry standards for veterinary practice.
- Assessed staff performance metrics, offering guidance and feedback to optimize individual and team productivity.
- Monitored and maintained inventory levels of medical supplies and equipment to support operational efficiency.
- Oversaw operational efficiency with P&L oversight, utilizing cost management techniques and inventory control measures to decrease COGS to 14.17%.
- Formulated and implemented efficiency improvement strategies to optimize practice performance.
- Formulated and executed policies, procedures, and protocols to enhance operational efficiency.
- Engaged in ongoing one-on-one discussions to ensure team members' goals were synchronized with company priorities and to provide leadership guidance for career development.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
- Reported on performance metrics to evaluate ROI on capital expenditures
- Led team meetings to discuss operational challenges, promoting collaborative problem-solving strategies.
- Evaluated performance metrics to identify areas for process improvement and staff development initiatives.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Implemented electronic medical records system for better organization of patient information and improved efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Arts -
The Illinois Institute of Art - Chicago
Chicago, ILMaster of Science - Organizational Leadership
Southern New Hampshire University
Hooksett, NHSkills
- Budget planning
- Animal care knowledge
- Clinical staff management
- Professionalism
- Profitability strategies
- OSHA/DEA/AAHA compliance
- Organizational skills
- Financial results
- Capital expenditure planning
- Excellent Communication
- Profitability Strategies
- Facility oversight
- Practice operations oversight
Certification
- Fear Free certified veterinary professional
- AAFP cat friendly certified veterinary professional
Timeline
Veterinary Practice Manager
Terry Animal Hospital
08.2020 - Current
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Arts -
The Illinois Institute of Art - Chicago