Elizabeth Sheriff
Milwaukee,WI
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
CSR
Prime Financial Credit union
Milwaukee, Wisconsin
03.2023 - 11.2023
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Front End Supervisor
Restaurant Depot
Milwaukee, WI
11.2019 - 01.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
Front End Manager
Restaurant Depot
Milwaukee, WI
08.2019 - 03.2022
- Identified areas for improvement in user interface design.
- Analyzed performance metrics to optimize website usability.
- Resolved technical issues related to the front end development process.
Team Leader
Einstein Bagels
Milwaukee, WI
05.2016 - 11.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
Education
High School Diploma -
Community High School
Milwaukee, WI06-2012
Skills
- Call center experience
- Complaint handling
- Account updating
- Active listening
- Office equipment proficiency
- Key holder experience
Timeline
CSR
Prime Financial Credit union
03.2023 - 11.2023
Front End Supervisor
Restaurant Depot
11.2019 - 01.2023
Front End Manager
Restaurant Depot
08.2019 - 03.2022
Team Leader
Einstein Bagels
05.2016 - 11.2018
High School Diploma -
Community High School