Elizabeth Shokhina-Braa
Las Vegas,Nevada
Summary
Hospitality professional with proven ability to enhance guest experiences and drive sales through effective customer engagement. Strong conflict management skills ensure resolution of issues promptly, particularly during peak hours. Excellent communication fosters seamless interactions with both guests and team members.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Leoncito at Red Rock
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained a warm and welcoming personality with all guests as the first and last point of contact in their experience.
Customer Sales Representative
Fabulous Freddy's Car Wash
08.2022 - 06.2024
- Garner sales across property in single car washes, single details, monthly wash subscriptions, and car wash packages.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs and upsell accordingly.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding commission targets
Food Service Worker
Jamba at Aramark UNLV
08.2023 - 03.2024
- Often put in the FOH due to warm personality which garnered multiple positive store reviews.
- Maintained clean, trash-free workspaces to maximize productivity and safety while supporting team members ensuring smooth operations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Craft smoothies, acai bowls, fresh juice, and small bites for guests while following health guidelines.
Education
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
Las Vegas, NV05-2027
Skills
- Customer service
- Strong multitasking
- Guest interaction
- Beverage preparation
- POS systems & cash handling
- Food preparation
- Hospitality service expertise
- Time management
- Team player
- Attention to detail
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Italian
Limited Working
Timeline
Restaurant Hostess
Leoncito at Red Rock
06.2024 - Current
Food Service Worker
Jamba at Aramark UNLV
08.2023 - 03.2024
Customer Sales Representative
Fabulous Freddy's Car Wash
08.2022 - 06.2024
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
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