Concierge
ELIZABETH SKOMSKI
Chateau Lake San Marcos
Oceanside,CA
8
years of professional experience
3
years of post-secondary education
Administrative Professional experienced in concierge and receptionist roles within senior living and healthcare settings. Delivered exceptional customer service by managing high-volume communication, coordinating events, and fostering resident relations. Focused on enhancing daily operations and creating welcoming environments to support overall satisfaction.
Work History
Concierge
4 Years 7 Months- Scheduled medical appointments, grocery trips, fitness classes, dining reservations, and special events for residents and families to enhance their well-being and engagement
- Greeted visitors and managed high-volume phone inquiries with professionalism and efficiency
- Coordinated daily resident communications via email on schedules, exercise classes, menus, and upcoming events
- Created and distributed monthly activity calendars, event flyers, birthday notices, and property communications to keep residents informed and engaged with community activities
- Organized themed parties and special events; collaborated with dining staff and chef to design menus that aligned with festive themes and resident preferences
- Prepared marketing brochures and information packets highlighting community amenities and available properties
- Maintained visitor and family member spreadsheets; conducted engaging tours of dining areas, library, meeting rooms, and fitness facilities
Receptionist
2 Years- Answered multiple phone lines and distributed mail to Executive Director, department directors, staff, and residents in Assisted Living and Skilled Nursing, enhancing communication flow within the facility
- Managed incoming check and payment processing for various items
- Prepared and sent marketing packages to prospective families, ensuring timely delivery of welcome packets to new skilled nursing patients for a smooth onboarding experience
- Updated face sheets and room assignment spreadsheets daily with accuracy and attention to detail
- Implemented and managed security sign-in procedures for emergency responders during COVID-19
- Facilitated timely payment processing by managing incoming checks and transactions
Education
Bachelor of Arts - Political Science And Government
Skills
Customer support
High-volume Call Management
Visitor management
Guest services
Front desk operations
Calendar coordination
Microsoft Office (Word
Excel
Outlook)
Event Planning and Coordination
Dining coordination
Reservation coordination
Tour Guiding
Marketing Materials Preparation
Microsoft Office (Word
Excel
Outlook)
Data entry
Accurate record keeping
Information management
Crisis management
Data protection
Marketing
Local attractions knowledge
Staff Onboarding Support
Telephone etiquette
Administrative support
Attention to detail
Time management
Problem solving
Conflict resolution
Team collaboration
Teamwork
Collaborative mindset
Maintaining composure
Outstanding service
Service Quality Management
Local attractions knowledge
Oral communication
Interpersonal communications
Exceptional communication
Interpersonal communications
Marketing
Telephone etiquette
Administrative support
Staff Onboarding Support
Visitor Inquiry Resolution
Exceptional communication
Dining coordination
Reservation coordination
Data protection
Collaborative mindset
Data protection
Timeline
Concierge
Chateau Lake San Marcos
04.2021 - 11.2025Read More
Receptionist
GlenBrook Health Center
01.2018 - 01.2020Read More
University California San Diego
Bachelor of Arts from Political Science And Government
08.1991 - 06.1994Read More