Elizabeth Slutz
Las Vegas,NV
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in operations management and training, enhancing store performance and employee engagement. Skilled in inventory control and cash management, consistently achieving operational goals while fostering a positive work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Las Vegas, NV
09.2024 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Managed inventory levels, utilizing system tools to optimize stock availability and reduce waste.
- Analyzed sales data to identify trends, implementing strategies to increase revenue growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Pharmacy Operations Manager
Walgreens
Las Vegas
05.2021 - 09.2024
- Oversaw pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Led team in optimizing workflow processes, enhancing efficiency and service delivery within pharmacy department.
- Developed staff training programs to improve pharmaceutical knowledge and customer service skills.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
Senior Certified Pharmacy Technician
Walgreens
Las Vegas, NV
01.2012 - 05.2021
- Oversaw pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Led team in optimizing workflow processes, enhancing efficiency and service delivery within pharmacy department.
- Developed staff training programs to improve pharmaceutical knowledge and customer service skills.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Education
High School Diploma -
Legacy High School
N.Las Vegas, NV06.2009
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Team leadership and coaching
Inventory management
Cash management
Retail inventory management
Shift scheduling
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team motivation
Leadership development
Operations management
Policies and procedures
Store displays
Staff management
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Order management
Payroll management
Bank deposit procedures
Loss prevention
Flexible schedule
Delegating work
Certification
Pharmacy technician license
National pharmacy technician certification
Timeline
Store Manager
Walgreens
09.2024 - Current
Pharmacy Operations Manager
Walgreens
05.2021 - 09.2024
Senior Certified Pharmacy Technician
Walgreens
01.2012 - 05.2021
High School Diploma -
Legacy High School