Elizabeth Smith

Cma

Mercy Hospital Springfield

06.2009 - 03.2024

Assisted in patient intake and data entry, ensuring accurate medical record documentation.
Prepared examination rooms and sterilized equipment to maintain a safe environment for patients.
Supported physicians during examinations and procedures, enhancing patient care delivery.
Managed appointment scheduling and follow-up calls to optimize clinic workflow efficiency.
Educated patients on treatment plans and medication instructions to promote adherence and understanding.
Trained new staff on clinical protocols and office procedures, fostering a collaborative work environment.
Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Sanitized, restocked, and organized exam rooms and medical equipment.
Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
Managed prescription refills requests promptly resulting in better medication adherence among patients.
Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.