Elizabeth Sotelo
Plano,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
16
16
years of professional experience
Work History
General Manager
Ghost Kitchen Brands
Plano, USA
10.2022 - Current
- Held teams accountable to rules and regulations for safe, consistent service
- Structured internal operations and outlined policies and procedures
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Uphold brand quality standards across all service levels
General Manager
Luckys Roadhouse
Justin, USA
05.2014 - 09.2022
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques
- Oversaw daily operations of business, ensuring efficiency and productivity
- Began career as bartender and progressed into management roles.
Service Cashier
Toyota of Dallas
Dallas, TX
02.2013 - 04.2014
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Personal Assistant
Travis Black
Grapevine, USA
01.2009 - 02.2013
Education
High School -
Grapevine High School
Grapevine, TXSkills
- Quality Management
- Staff training and development
- Employee scheduling
- Task prioritization
- Customer relationship management
- Efficient multi-tasker
- Sales
- Labor cost controls
Timeline
General Manager
Ghost Kitchen Brands
10.2022 - Current
General Manager
Luckys Roadhouse
05.2014 - 09.2022
Service Cashier
Toyota of Dallas
02.2013 - 04.2014
Personal Assistant
Travis Black
01.2009 - 02.2013
High School -
Grapevine High School
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