ELIZABETH SPADY
Palm Bay
Summary
Results-driven operations leader with 15 years of experience in store management and team development. Skilled in streamlining operations, resolving issues, and executing standard operating procedures. Strengths include cross-functional collaboration and effective use of CPOS, Mission Control, and Microsoft Office to enhance operational efficiency.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Sleep Expert
Mattress Firm
Brevard
11.2010 - Current
- Resolve operational issues involving customer balances, financing, refunds, payment corrections, and open orders.
- Collaborate with Sales, Customer Service, Delivery, and Corporate partners to ensure timely issue resolution.
- Maintain accurate documentation and process transactions using CPOS while ensuring policy compliance.
Area Manager
Mattress Firm
Brevard
01.2014 - 12.2018
- Led multi-store operations, coached leaders for operational consistency, partnered with corporate teams for resolution of escalated issues.
- Supervised daily operations across multiple retail locations.
- Managed inventory levels to ensure product availability and efficiency.
- Developed training programs for new employees and management staff.
Education
Bachelor of Business Administration - Finance
University of Central Florida
Orlando, FL 08.2007 - 08.2009
Skills
- Store Operations
- Process Improvement
- SOPs
- Administrative Support
- Open Orders
- Financing & Payment Resolution
- Excel (VLOOKUP, Pivot Tables, Formulas)
- Reporting
- CPOS
- Mission Control
- Customer Service
- Cross-Functional Collaboration
- Documentation
- Compliance
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Mail Merge
Timeline
Area Manager
Mattress Firm
01.2014 - 12.2018
Sleep Expert
Mattress Firm
11.2010 - Current
Bachelor of Business Administration - Finance
University of Central Florida
08.2007 - 08.2009