Elizabeth Spurlock
Lexington,KY
Summary
Dedicated customer service associate with strong skills in customer service and inventory management. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Licensed Nail Technician /Receptionist
Varnish Nail Shoppe
Lexington, KY
02.2023 - 09.2024
- Managed all phone and online communications in a professional and timely manner (including phone calls, text messages, email, and social media pages)
- Managed client appointments for seven Nail Technicians. Including booking appointments, canceling appointments, and rearranging schedules based on client and/or technician needs.
- Developed strong client relationships, fostering loyalty through personalized service and great customer service.
- Managed inventory of nail products and retail sales, ensuring availability of essential supplies for operations.
- Handled cash, card, check, and gift card transactions.
- Counted cash did nightly cash drawer deposits
- Performed daily cleaning tasks to maintain a safe and healthy work environment.
Receptionist
Cha Cha's Salon
Lexington, KY
05.2019 - 02.2022
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Coordinated communication between clients and stylists to optimize workflow efficiency.
- Assisted in training new reception staff on operational procedures and customer interaction techniques.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted management with ordering, unpacking, and stocking inventory.
Retail Shift Manager
Aldi
Lexington, KY
09.2013 - 11.2019
- Supervised daily store operations, ensuring optimal staff performance and adherence to company policies.
- Trained new employees on operational procedures, enhancing team efficiency and customer service standards.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to create visually appealing merchandise displays.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Managed inventory levels, accurately processed shipments, and restocked merchandise as needed.
Customer Service Advisor
Valvoline Instant Oil
Lexington, KY
05.2013 - 08.2014
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Communicated effectively with automotive technicians and customers acting as a liaison between the two.
- Performed "top side" automotive maintenance to expedite the automotive service process.
- Performed daily cleaning duties of both the service area and customer waiting area.
Education
Licensed Nail Technician - Nail Technology
Summit Salon Academy
Lexington, KY09.2022
Human Biology
Bluegrass Community And Technical College
Lexington, KY01.2011
Skills
- Customer Service
- Cash Handling
- Organizational Skills
- Appointment Scheduling
- Time Management
- Inventory Control
- Written and verbal communication skills
Timeline
Licensed Nail Technician /Receptionist
Varnish Nail Shoppe
02.2023 - 09.2024
Receptionist
Cha Cha's Salon
05.2019 - 02.2022
Retail Shift Manager
Aldi
09.2013 - 11.2019
Customer Service Advisor
Valvoline Instant Oil
05.2013 - 08.2014
Licensed Nail Technician - Nail Technology
Summit Salon Academy
Human Biology
Bluegrass Community And Technical College