Elizabeth Starley
Boca Raton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
J Alexander’s
Boca Raton, FL
11.2022 - Current
- Provided exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items and service standards, enhancing team performance.
- Implemented upselling techniques, increasing overall sales during shifts.
- Maintained cleanliness and organization of dining area, adhering to health codes.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Reservation Sales Agent
The Four Seasons Hotel
West Palm Beach, FL
06.2025 - 12.2025
- Managed inbound calls to secure reservations, ensuring exceptional customer service and satisfaction.
- Utilized reservation systems to process bookings, modifications, and cancellations efficiently.
- Collaborated with team members to streamline communication between departments, enhancing operational efficiency.
- Provided detailed information about hotel services and amenities, contributing to informed customer decisions.
- Developed strategies for upselling additional services during reservation calls, increasing overall revenue opportunities.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
Server
The Boca Raton Resort and Club
Boca Raton
02.2022 - 10.2022
- Demonstrated strong multitasking skills without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
AA - Digital Marketing
Florida Atlantic University
Boca Raton, FLSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Food safety practices
- Table bussing
- Wine service
- Positive and professional
- Positive guest interactions
- Team member support
- Food safety oversight
- Warm and friendly
- Reliability
- Adaptable and flexible
- High energy and stamina
Timeline
Reservation Sales Agent
The Four Seasons Hotel
06.2025 - 12.2025
Server
J Alexander’s
11.2022 - Current
Server
The Boca Raton Resort and Club
02.2022 - 10.2022
AA - Digital Marketing
Florida Atlantic University