Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Elizabeth Steinert

Portsmouth,VA

Summary

Proven leader with extensive experience at Food Lion, excelling in staff training and development and technical knowledge. Enhanced customer satisfaction and engagement through effective policy enforcement and marketing strategies. Demonstrated ability to delegate, ensuring seamless operations and superior service. Achieved significant improvements in inventory management and pricing accuracy.

Overview

14
14
years of professional experience

Work History

Manager on Duty

Food Lion
01.2022 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.

Retail Pricing Coordinator

Food Lion
10.2014 - Current
  • Supported marketing initiatives through the creation of eye-catching visual displays that showcased featured products and promotions effectively.
  • Contributed to a seamless shopping experience by efficiently resolving any price-related issues at the point of sale.
  • Improved pricing accuracy by consistently monitoring and updating retail prices.
  • Maintained an organized work environment, ensuring efficient access to relevant documents and information.
  • Streamlined processes, reducing pricing discrepancies and ensuring accurate data entry in the system.
  • Assisted management in developing effective promotional strategies to drive customer engagement and increase sales.
  • Increased staff efficiency through comprehensive training on pricing software and tools.

DSD Receiver

Food Lion
08.2011 - 10.2014
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
  • Reduced discrepancies in stock levels by conducting regular audits and updating records.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
  • Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
  • Tracked product for DSD vendors to verify invoices.
  • Checked EDI invoices to resolve outstanding invoices.
  • Processed daily and weekly DSD tickets to file invoices.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Pershiable Associate

Food Lion
03.2011 - 09.2011
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Technical knowledge
  • Policy Enforcement

Accomplishments

Count On Me Award 2023

Brand Council 2019 - 2020

Timeline

Manager on Duty

Food Lion
01.2022 - Current

Retail Pricing Coordinator

Food Lion
10.2014 - Current

DSD Receiver

Food Lion
08.2011 - 10.2014

Pershiable Associate

Food Lion
03.2011 - 09.2011

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Elizabeth Steinert