Knowledgeable and detail-oriented Lead Nurse able to assess complex issues and provide compassionate care in person and remotely. Proficient with different EMR systems and loves to learn, teach and embraces change.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CLINICAL TELEHEALTH TRIAGE NURSE LEAD
Presbyterian Healthcare Services
03.2018 - 09.2023
Lead charge Nurse guiding all aspects of the appropriate clinical advice and triage based on criteria and in adherence to adopted protocols for over 9,000 providers 24/7
Assisted in management of patient utilization of health care system and provided patient education relative to broad spectrum of emergent and chronic health needs, use of community resources and responsibilities of membership in managed care.
PSYCHIATRIC REGISTERED NURSE
Central Desert Behavioral Health Center
11.2017 - 06.2018
Responsible for providing care for geriatric behavioral health residents in a 26 bed inpatient setting
REGISTERED SCHOOL NURSE, Complex Care
New Mexico School for the Blind
01.2014 - 03.2018
Coordinated In-Services and training to educate staff on wide variety of service needs to medically fragile population
Worked with multidisciplinary team to carry out successful treatment plans for multiple diverse acute and chronic conditions, oncology, neurology cardiology etc.
NURSE REVIEWER HEDIS QUALITY ASSURANCE
Lovelace Health Plan
01.2009 - 01.2018
Perform ongoing analysis of gaps in clinical care, barriers to care, assessment of care opportunities for improvement.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
REGISTERED CHARGE NURSE ADULT AND PEDIATRIC LTC
Casa Angelica
01.2009 - 01.2018
Alleviated patient and family fears of treatments using kind, empathetic communication related to chronic disease states and treatments including end of life care related to multiple disease states with ongoing treatment and care plans in house and in patient.
CLINICAL ADJUNCT FACULTY
Grand Canyon University
01.2015 - 01.2017
Customized innovative teaching methodologies, incorporating industry advancements in care and innovative technology rich education to students attaining their Bachelor of Science in Nursing.
Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
REGISTERED NURSE HOSPICE
Hospice of the Valley
01.2001 - 01.2004
Assisted patients to attain an acceptable level of comfort during the progression of a terminal illness
LABOR AND DELIVERY REGISTERED NURSE
Penrose Community Hospital
01.1996 - 01.1999
Education
Bachelor Science - Nursing
UNIVERSITY OF NEW MEXICO
Albuquerque, NM
Bachelor of Arts (B.A.) - English Literature, creative writing
NORTHERN ARIZONA UNIVERSITY
Flagstaff, AZ
Skills
Telephone Triage
Pediatrics
Labor and Delivery
HEDIS
Hospice
ICD-10
Supervise Staff
Behavioral Health
Treatment Planning
Care Coordination
Treatment Preparation
Chronic Disease Management
Patient Examination
Documentation
Diagnostic Software
EMR / EHR
Training Staff
Certification
Current licensed Registered Nurse compact state of Arizona and New Mexico
Languages
Spanish
Limited Working
Timeline
CLINICAL TELEHEALTH TRIAGE NURSE LEAD
Presbyterian Healthcare Services
03.2018 - 09.2023
PSYCHIATRIC REGISTERED NURSE
Central Desert Behavioral Health Center
11.2017 - 06.2018
CLINICAL ADJUNCT FACULTY
Grand Canyon University
01.2015 - 01.2017
REGISTERED SCHOOL NURSE, Complex Care
New Mexico School for the Blind
01.2014 - 03.2018
NURSE REVIEWER HEDIS QUALITY ASSURANCE
Lovelace Health Plan
01.2009 - 01.2018
REGISTERED CHARGE NURSE ADULT AND PEDIATRIC LTC
Casa Angelica
01.2009 - 01.2018
REGISTERED NURSE HOSPICE
Hospice of the Valley
01.2001 - 01.2004
LABOR AND DELIVERY REGISTERED NURSE
Penrose Community Hospital
01.1996 - 01.1999
Bachelor Science - Nursing
UNIVERSITY OF NEW MEXICO
Bachelor of Arts (B.A.) - English Literature, creative writing