Elizabeth Ulmer
Eagan,MN
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.
Overview
7
7
years of professional experience
Work History
Shop Manager
Rockin Tattoos
Eagan, MN
08.2022 - Current
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Managed inventory control, cash control, and store opening and closing procedures.
Insurance Agent
Bankers Life Insurance
Edina, MN
08.2020 - Current
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service
Workforce Real Time Analyst
Vivint Home Security
Eagan, MN
10.2019 - 04.2020
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Created current job descriptions to underpin consistent, market-based systems.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Managed overtime, shift swaps, breaks and PTO requests.
Dispatcher
Vivint Home Security
Eagan, MN
10.2018 - 10.2019
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Housekeeping Room Attendant
Treasure Island Hotel & Casino
Welch, MN
10.2017 - 10.2018
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Responded to requests from patrons for linens and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Education
High School Diploma -
Rivers Edge Academy
Saint Paul, MN06.2016
Skills
- Insurance Program Analysis
- Client Interviews
- Insurance Coverage Verification
- Time Management
- Critical Thinking
- Service-Oriented
- Client Prospecting
- Persuasive Negotiation
- Customer Complaint Resolution
- Customer Engagement
Timeline
Shop Manager
Rockin Tattoos
08.2022 - Current
Insurance Agent
Bankers Life Insurance
08.2020 - Current
Workforce Real Time Analyst
Vivint Home Security
10.2019 - 04.2020
Dispatcher
Vivint Home Security
10.2018 - 10.2019
Housekeeping Room Attendant
Treasure Island Hotel & Casino
10.2017 - 10.2018
High School Diploma -
Rivers Edge Academy