Ester Valle
Ontario,CA
Summary
Expertise in application processing and client communication. Proven ability to enhance team performance through effective appointment scheduling and meticulous data management. Recognized for streamlining workflows and supporting colleagues during peak periods, ensuring accurate benefit allocations and improved client understanding of complex programs.
Overview
3
3
years of professional experience
Work History
Eligibility Worker II
San Bernardino County Transitional Assistance Department
01.2021 - 11.2021
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need, such as Med-ical and Cal-fresh.
- Use of various computer systems including but not limited to C-IV, MEDS, Worker number, Covered CA.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Schedule appointments and track calendar, meet deadlines and keep records and updates of case loads.
WEX Clerk
San Bernardino County Transitional Assistance Department
12.2018 - 05.2020
- Streamlined workflow for the team by efficiently organizing and maintaining comprehensive filing systems.
- Enhanced overall team performance by actively participating in regular meetings to discuss progress, share ideas, and address challenges.
- Assisted in budget preparation by compiling data from various sources and creating informative reports for management review.
- Improved data accuracy by meticulously reviewing and correcting discrepancies in WEX system records.
- Optimized time management for supervisors by scheduling appointments, coordinating meetings, and managing calendars proactively.
Education
High School Diploma -
James A Garfield High School
Los Angeles, CA06-2006
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Eligibility Worker II
San Bernardino County Transitional Assistance Department
01.2021 - 11.2021
WEX Clerk
San Bernardino County Transitional Assistance Department
12.2018 - 05.2020
High School Diploma -
James A Garfield High School
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