Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIZABETH WADKINS

Livonia,Mi

Summary

I am a highly motivated individual looking to secure employment in a company, that has room to grow and advance with in. I possess excellent organizational skills, multitasking and team work which I view as important assets to a company. Talented Operations Coordinator with great attention to detail and to professionally deal with internal and external personnel. Sound knowledge of administrative and clerical procedures. Quickly and calmly adapts to changing schedules and updates financial tracking documents to keep projects on budget.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Tooth Town Pediatric Dentistry
03.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.

Operations Coordinator

Patterns Behavioral Services
11.2021 - 01.2024
  • Developed and implemented new schedules for 40 clients and 40 staff
  • Collaborated with Board Certified Behavioral Analysts to implement new strategies that resulted in significant improvements in quality and growth of technicians
  • Scheduling and planning
  • Inventory management
  • Training and development
  • Vendor management
  • Time management
  • Problem-solving and team leadership
  • Interpersonal communication with families and staff
  • Data analysis

Behavioral Technician

Patterns Behavioral Services
10.2020 - 01.2022
  • Observe, monitor and record problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
  • Work as part of collaborative team to address changing needs of children and families
  • Built and maintained positive staff relationships to promote teamwork and better serve clients
  • Devised problem-solving methods

Preschool Teacher

Heavens Elect Preschool
06.2018 - 10.2020
  • Coordinated daily routines and transitions, ensuring a smooth and structured classroom environment
  • Helped manage a classroom of up to 24 students, maintaining a safe and supportive environment
  • Assisted in designing and adapting lesson plans to cater to diverse learning needs
  • Created engaging developmentally appropriate activities that improved students engagement
  • Collaborated with lead teachers to develop and implement creative, age-appropriate lesson plans
  • Regularly communicated with parents to update students' progress, addressing parental concerns promptly
  • Participated in staff and parent meetings and professional development activities to enhance teaching skills

Medical Receptionist Supervisor

Michigan Institute of Urology
02.2007 - 06.2018
  • Responsible for overseeing patient check in, patient check out, billing and coding, scheduling patient tests, phone room, insurance authorization's and coordinating daily schedules for physicians
  • Excellent customer service skills and promptly responding to difficult situations
  • Oversee front desk personnel schedules on a weekly basis
  • Assist other offices within our practice on projects improving patient care
  • Volunteer with Run for The Ribbon, and Men's Health Event at Ford Field

Education

General Education -

Schoolcraft College
01.2011

Skills

  • Conflict Mediation
  • Inventory Oversight
  • Training Management
  • Employee Database Management
  • Administrative Management Abilities
  • Supply Ordering
  • Forecasting
  • Staff Supervision
  • Customer Relations
  • Performance Monitoring
  • Scheduling Coordination
  • HR Knowledge
  • Customer Relationship Development
  • Task Delegation
  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling

Certification

  • CPR/First Aid
  • QBS

Timeline

Patient Care Coordinator

Tooth Town Pediatric Dentistry
03.2024 - Current

Operations Coordinator

Patterns Behavioral Services
11.2021 - 01.2024

Behavioral Technician

Patterns Behavioral Services
10.2020 - 01.2022

Preschool Teacher

Heavens Elect Preschool
06.2018 - 10.2020

Medical Receptionist Supervisor

Michigan Institute of Urology
02.2007 - 06.2018

General Education -

Schoolcraft College

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ELIZABETH WADKINS