Elizabeth Wagner
Sioux City
Summary
Results-driven professional in food service management, specializing in staff development, budget control, and operational efficiency. Proven ability to enhance service quality and customer satisfaction through strategic planning.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Oakview Group
Sioux City, IA
2024 - Current
- Assisted in developing operational strategies to enhance overall efficiency and service quality.
- Coordinated scheduling and staffing to optimize resource allocation and meet customer demands.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Food Service Director
Great Western Dining
Sioux City, IA
2019 - 2024
- Directed food service operations, ensuring compliance with health and safety regulations.
- Oversaw menu planning, incorporating seasonal ingredients and dietary restrictions.
- Managed inventory control, optimizing supply chain processes to reduce waste.
- Collaborated with client to produce memorable events
General Manager
Cy-hawk Hospitality
Sioux City, IA
2018 - 2019
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Led strategic planning initiatives to improve operational efficiency and profitability.
- Developed and implemented training programs for staff to enhance performance standards.
- Managed budgeting processes, aligning resources with organizational goals and growth strategies.
General Manager
WR Hospitality
Sioux City, IA
2013 - 2015
- Analyzed market trends to identify opportunities for business development and expansion.
- Fostered a culture of teamwork and accountability among diverse staff members.
- Collaborated with marketing teams to drive promotional campaigns and increase brand visibility.
- Streamlined operational procedures, resulting in enhanced service delivery and customer satisfaction.
Chef Manager
Penn Entertainment
Various
2009 - 2013
- Progressive increase in operational responsibility from supervision to department head at multiple casino locations. Responsibility for various service types including, banquets, buffets, room service, fine dining,
- Trained and mentored culinary staff, fostering skill development and teamwork.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
Education
BBA - Finance And International Business
University of Cincinnati
Cincinnati, OHAssociates of Applied Business - Culinary Arts
Midwest Culinary Institute
Cincinnati, OHSkills
- Staff management
- Food safety and sanitation
- Operations management
- Staff development
- Budget control
Certification
Servesafe Manager
Nutritional Cooking Certificate
Timeline
Assistant General Manager
Oakview Group
2024 - Current
Food Service Director
Great Western Dining
2019 - 2024
General Manager
Cy-hawk Hospitality
2018 - 2019
General Manager
WR Hospitality
2013 - 2015
Chef Manager
Penn Entertainment
2009 - 2013
BBA - Finance And International Business
University of Cincinnati
Associates of Applied Business - Culinary Arts
Midwest Culinary Institute