Elizabeth Ward
Las Vegas,NV
Summary
Experienced in overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Manager
The UPS Store
Las Vegas, Nevada
09.2018 - Current
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews.
- Conducted regular staff meetings to discuss performance goals and provide updates on company policies and procedures.
- Oversaw daily operations including scheduling, cash handling, merchandising, inventory management, and loss prevention.
- Managed a team of 20+ employees, providing guidance and mentorship to ensure job satisfaction and productivity.
- Developed and implemented strategies to improve customer service and increase sales.
Manager
The UPS Store
Desert Hot Springs, California
07.2005 - 09.2018
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibilities to employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
Reservation Agent
JW Desert Springs Marriott
Palm Desert, California
04.2002 - 07.2004
- Answered phones to assist customers in making, altering, or canceling reservations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Updated customer records with current contact information, preferences, and special requests.
- Processed reservations booked via phone, online, and other systems.
Education
Undergraduate - Criminal Justice, Business Management
College of the Desert
Palm DesertCertification - Medical Office Management
Desert Career College
Palm Springs06-2004
Skills
- Operations Management
- Staff Training and Development
- Customer Service
- Policy Enforcement
- Goals and Performance
- Performance Management
Accomplishments
- Supervised a team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scheduling Software
- Certified Operator Training
- In-Store Experience Training
- Profit Mastery
Certification
Notary Public
Timeline
Area Manager
The UPS Store
09.2018 - Current
Manager
The UPS Store
07.2005 - 09.2018
Reservation Agent
JW Desert Springs Marriott
04.2002 - 07.2004
Certification - Medical Office Management
Desert Career College
Undergraduate - Criminal Justice, Business Management
College of the Desert