Elizabeth White
Chapel Hill,NC
Summary
Dynamic professional with a proven track record in customer service and sales, excelling in roles at AllState Agency and Carolina Ale House- LM Hospitality. Expert in client retention and new client acquisition, leveraging critical thinking and licensed property and casualty insurance knowledge. Achieved significant client base expansion and developed loyal clientele through outstanding service.
Overview
4
4
years of professional experience
Work History
Insurance Agent
AllState Agency
Raleigh, NC
04.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients' unique situations.
Bartender
Carolina Ale House- LM Hospitality
Durham, NC
03.2021 - 06.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Arts - Linguistics
University of North Carolina At Chapel Hill
Chapel Hill, NC12-2023
Skills
- Customer service
- Licensed in property and casualty insurance
- Client retention
- New client acquisition
- Sales
- Critical thinking
Languages
Spanish
Limited Working
Timeline
Insurance Agent
AllState Agency
04.2024 - Current
Bartender
Carolina Ale House- LM Hospitality
03.2021 - 06.2022
Bachelor of Arts - Linguistics
University of North Carolina At Chapel Hill
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