ELIZABETH WHITEHEAD
CEDAR HILL,TX
Summary
Professional Claims Associate, implementing exceptional customer service to all customers. Delivering high quality performances to enhance the consist streamline of operations on a daily basis. Proficient Underwriting Assistant successful in preparing documents and maintaining files. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer 23 years of experience to challenging position with room for advancement.
Overview
23
23
years of professional experience
Work History
Underwriting Assistant
Chubb Insurance
08.2021 - Current
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
Claims Associate - Total Loss
State Farm Mutual Insurance Company
01.2008 - 07.2021
- Handles all claims involving property total losses, applying all policies and procedures
- Performs claims settlement procedures to process claims and executes closing claim payment process
- Assists claim specialists and stakeholders to secure releases and property claims
- Provides exceptional customer service to ensure and maximize customer satisfaction
- Evaluates claims verifications, follows coverage policies, and processed payments
- Completes all required paperwork in a timely manner in assurance of up to date and accurate data
Claims Associate - Property Damage & Injury
State Farm Mutual Insurance Company
01.2001 - 12.2008
- Oversight of all property damage and injury claims; verified coverage, legal liability, and damage to persons and/or property
- Provided professional customer service to ensure and maximize customer satisfaction
- Conducted investigations, evaluations, and negotiated settlements on a variety of claims
- Sustained and managed all written or computerized estimates in loss settlements
- Determined whether additional or specialized investigation is necessary for claim resolution
- Followed all established policies and procedures to maintain a professional environment
Education
High School Diploma -
Cedar Valley College
Candidate for Associates of Science Degree - Psychology -
Skills
- Professionalism
- Verbal and Written Communication
- Positive Rapport Building
- Positive Attitude
- Leadership
- Customer Service
- Claims Associate
- Excellent Organizational and Negotiation Skills
- Maintains knowledge of claims procedures and policies to accurately apply them in all tasks
- Technical underwriting
- Research abilities
- Data Interpretation
Timeline
Underwriting Assistant
Chubb Insurance
08.2021 - Current
Claims Associate - Total Loss
State Farm Mutual Insurance Company
01.2008 - 07.2021
Claims Associate - Property Damage & Injury
State Farm Mutual Insurance Company
01.2001 - 12.2008
High School Diploma -
Cedar Valley College
Candidate for Associates of Science Degree - Psychology -
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