Elizabeth Whitley
Wauwatosa
Summary
Adept Advanced CMA with a proven track record at Aurora Health Care, showcasing exceptional skills in clinical documentation and patient-focused care. Excelled in specimen collection and processing, while also enhancing patient satisfaction through effective communication and empathy. Committed to continuous learning, significantly contributing to team knowledge and patient care standards. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
30
30
years of professional experience
Work History
Advanced CMA
Aurora Health Care
West Allis
10.2014 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Adhered to all applicable laws governing privacy rights of patients' protected health information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Participated in continuing education courses related to Advanced CMA duties.
- Assisted in the training of new employees on office procedures and policies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Alan Balkansy DPM
Milwaukee
05.2010 - 09.2014
- Assisted back office patient processes to reduce office wait times.
- Inspected equipment to ensure proper working order prior to use on patients.
- Administered medications/procedures under physician's supervision.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
- Explained treatment procedures and physicians' instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Manager
Wendys Fast Food
Milwaukee
07.2004 - 09.2008
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
General Manager
Waffle House Restaurant
Memphis
06.1995 - 06.2004
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Administered employee discipline through verbal and written warnings.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, trained and empowered employees to achieve key performance
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company expectations.
- Resolved customer complaints quickly while maintaining high quality standards of service
Education
Associate of Science - Medical Technology
Sanford Brown
West Allis, WI05-2010
High School Diploma -
Sheffield High School
Memphis, TN05-1995
Skills
- Patient-focused care
- Medical office administration
- EKG administration
- Specimen labeling
- Immunization administration
- Clinical documentation
- Ear irrigation
- Specimens collection and processing
- Procedure assistance
- Suture removal
- Prescription refills
- Adaptable
Accomplishments
- CMA through NHA
- Clinical Quality Team Award winner for 120+ consecutive months
- Sales Champion for 13 periods
- Community People Person of the Year
Timeline
Advanced CMA
Aurora Health Care
10.2014 - Current
Medical Assistant
Alan Balkansy DPM
05.2010 - 09.2014
Manager
Wendys Fast Food
07.2004 - 09.2008
General Manager
Waffle House Restaurant
06.1995 - 06.2004
Associate of Science - Medical Technology
Sanford Brown
High School Diploma -
Sheffield High School
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