Elizabeth Wilson
Tempe,AZ
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Home Depot
11.2023 - Current
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Receiving Manager
Home Depot
03.2019 - 01.2021
- Streamlined receiving processes by implementing efficient inventory management systems.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
Merchandising Associate
Home Depot
06.2017 - 03.2019
- Boosted sales through effective cross-merchandising techniques and strategies.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
- Trained new merchandising associates on company standards, guidelines, and best practices.
Assistant Store Manager
Pvh Corp. De
06.2017 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Building Lumber Manager
Home Depot
07.2016 - 06.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Home Depot
11.2015 - 07.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Early Childhood Education
Western Illinois University
Macomb, IL1991
Skills
- Active listening
- Product knowledge
- Adaptability and flexibility
- Attention to detail
- Relationship building
- Team leadership
Timeline
Customer Experience Manager
Home Depot
11.2023 - Current
Receiving Manager
Home Depot
03.2019 - 01.2021
Merchandising Associate
Home Depot
06.2017 - 03.2019
Assistant Store Manager
Pvh Corp. De
06.2017 - 03.2019
Building Lumber Manager
Home Depot
07.2016 - 06.2017
Sales Associate
Home Depot
11.2015 - 07.2016
Bachelor of Science - Early Childhood Education
Western Illinois University
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