Elizabeth Young
Dayton,OH
Summary
Customer-focused professional with extensive experience in fast-paced environments. Skilled in fostering a welcoming atmosphere through attentive communication and support. Detail-oriented with strong interpersonal skills and effective time management. Committed to enhancing customer experiences and delivering high-quality service.
Overview
15
15
years of professional experience
Work History
Server
The Famous Restaurant
Centerville, OH
04.2022 - Current
- Maintained high customer service standards during peak hours in fast-paced environment
- Promoted menu items to improve customer dining experiences and satisfaction
- Reduced complaints by ensuring timely drink refills and accurate order delivery
- Totals and splits checks, presents them to the customers, and accepts payment
Server
Aladdin's Eatery
West Chester, OH
02.2019 - 03.2022
- Extensive knowledge and memorization of over 100 Lebanese cuisine menu items, including over 40 vegan dishes
- Assists customers with dietary restrictions and food allergies choose appropriate food selections
- Managed customer expectations by communicating realistic food preparation times and providing informed opinions on menu items.
- Handled customer complaints professionally, ensuring positive resolutions to maintain customer satisfaction.
Library Assistant
MidPointe Library System
Monroe, OH
08.2018 - 02.2019
- Coordinated and presented bi-weekly children's programming, engaging children through storytelling, music, and hands-on activities.
- Guided patrons in using media resources, including computers, tablets, and navigating electronic materials.
- Facilitated new library card registrations by assisting patrons with paperwork and processing payments for lost or overdue materials.
- Maintained accurate cash drawers following established cash-handling guidelines.
Assistant Manager
Planet Fitness
Las Vegas, NV
07.2016 - 07.2018
- Supported the opening of a new Planet Fitness location in Las Vegas, overseeing the interviewing, hiring, and training of the entire team.
- Oversaw inventory of gym goods, ensuring accurate counts and timely restocking to maintain operational readiness
- Educated current and prospective members on amenities and services while promoting current special offers
- Managed incoming calls with professional demeanor, addressing inquiries and enhancing customer experience
- Provided an informative 10-minute scripted tour to prospective members, highlighting available amenities and membership options.
Circulation Clerk
Greene County Public Library
Fairborn, OH
12.2014 - 07.2016
- Guided patrons in locating desired items and provided accurate information about library services, resources, and hours in-person and by phone.
- Assisted patrons with checking out and returning library materials.
- Facilitated circulation functions by processing new materials and efficiently managing shelf organization.
- Organized and shelved books according to classification standards.
- Maintained accurate inventory of library collections and resources.
Post-Closing Assistant
Landmark Title Agency
Dayton, OH
05.2011 - 07.2016
- Prepared closing documents for real estate transactions at a leading title agency.
- Handled Real Estate closings and Mortgage Lending documents, ensuring accuracy in title examinations and Attorney Title Opinions.
- Reviewed title reports for accuracy and compliance with industry standards.
- Coordinated communication between clients, agents, and lenders to ensure smooth processes.
- Utilized SoftPro and ProForm for clerical tasks, efficiently navigating county websites to gather customer information.
Library Aide
Greene County Public Library
Fairborn, OH
02.2014 - 12.2014
- Pulled requested items from other Greene County library branches for patron fulfillment
- Rearranged library shelves to enhance accessibility for patrons
- Shelved library materials according to Dewey Decimal System to ensure accurate organization
Hostess and Hospitality Specialist
Don Pablo's Restaurants
Fairborn, OH
05.2013 - 06.2014
- Maintained seating charts to optimize station rotations, which included moving and arranging tables and chairs to accommodate large groups or guests with special needs
- Collaborated with management and service staff to clarify customer needs and enhance service delivery.
- Resolved customer complaints and assisted with needs, reducing staff burden during peak times.
Banquet Server
Kohler Catering
Kettering, OH
05.2011 - 05.2013
- Secured linen, silverware, and china, setting tables for events per banquet event orders to create inviting dining experiences.
- Monitored tables to enhance customer satisfaction by promptly clearing trash and dishes, refilling beverages, and addressing guest needs.
- Catered events at various off-site locations, adapting services to align with specific client requirements.
Education
Some College (No Degree) - Social Work
Sinclair Community College
Dayton, OhioHigh School Diploma -
Carroll High School
Dayton, OhioSkills
- Customer service
- Attention to Detail
- Time Management
- Multitasking and organization
- Teamwork
- Communication Skills
- Flexibility
- Data entry
- Keyboarding
- Word and Excel
References
Available upon request
Timeline
Server
The Famous Restaurant
04.2022 - Current
Server
Aladdin's Eatery
02.2019 - 03.2022
Library Assistant
MidPointe Library System
08.2018 - 02.2019
Assistant Manager
Planet Fitness
07.2016 - 07.2018
Circulation Clerk
Greene County Public Library
12.2014 - 07.2016
Library Aide
Greene County Public Library
02.2014 - 12.2014
Hostess and Hospitality Specialist
Don Pablo's Restaurants
05.2013 - 06.2014
Post-Closing Assistant
Landmark Title Agency
05.2011 - 07.2016
Banquet Server
Kohler Catering
05.2011 - 05.2013
Some College (No Degree) - Social Work
Sinclair Community College
High School Diploma -
Carroll High School