Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH M. MENDEZ

ELIZABETH M. MENDEZ

Orlando,FL

Summary

Dynamic customer service professional with extensive experience at Walmart, adept at resolving complex issues and enhancing customer satisfaction. Proven ability in complaint handling and product knowledge, consistently achieving high levels of client trust. Bilingual in Spanish, skilled in both inbound call management and team collaboration to deliver exceptional service outcomes.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Walmart
09.2018 - 12.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Cashier

WALMART
09.2018 - 12.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Specialist

TAX COLLECTOR OFFICE
03.2025 - 04.2025
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries.
  • Provided customers with detailed information on company products, services and materials.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Directed customers to appropriate departments for additional support.

Call Center Representative

VISIONARY SOLUTIONS INC,
08.2016 - 09.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

Associate of Science - MASSAGE THERAPY

ANA G. MENDEZ UNIVERSITY
Orlando, FL
06-2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complaint handling
  • Guest services
  • Stock replenishment
  • Refunds and exchanges
  • Multi-line phone systems
  • Clerical support
  • Appointment scheduling
  • Inbound and outbound calling
  • Refunds processing
  • Complaint escalation
  • Teamwork and collaboration
  • Data entry
  • Computer skills
  • Understanding customer needs
  • Issue and complaint resolution
  • Inbound call management
  • Spanish fluency

Timeline

Customer Specialist

TAX COLLECTOR OFFICE
03.2025 - 04.2025

Customer Service Associate

Walmart
09.2018 - 12.2025

Cashier

WALMART
09.2018 - 12.2025

Call Center Representative

VISIONARY SOLUTIONS INC,
08.2016 - 09.2016

Associate of Science - MASSAGE THERAPY

ANA G. MENDEZ UNIVERSITY

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