Elizabeth Patera

• Trained new staff on company procedures, property management system, and performance standards.
• Answered multi-line phone system and handled customer needs or transferred callers to appropriate department or staff member.
• Made and adjusted guest reservations
• Checked guests in and out of the hotel.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Processed both cash and credit card payment transactions at front desk.
• Ensured amenities and selling features were property explained to prospective and existing hotel guests to maximize satisfaction and prospect book rate.

• Established and maintained customer relationships to drive repeat sales.
• Processed both cash and credit card transactions.
• Educated customers on current promotional offerings and products.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained new employees of company policies, operational procedures, and performance standards.

communicated plans and activities effectively to both staff, and customers daily

• Worked with employees to provide a fun, but safe environment for children and parents.
• Effectively communicated plans and activities to staff, parents, and children daily.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.