Elizabeth Vanessa Scott
Kountze,TX
Summary
Responsible Waitress with 8 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Nice Guy Ricky's American Grill
Lumberton , TX
04.2023 - 10.2023
- Performing multiple front-of-house duties
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Organized take-out orders efficiently according to customer requests.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Developed positive relationships with regular customers through friendly conversation.
Key Holder
Jr's Food Mart
Silsbee , TX
11.2022 - 12.2022
- Ensured store was opened to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Monitored employee performance to ensure adherence to company policies and procedures.
Education
MBA General
Lamar University
Beaumont, TX05-2025
High School Diploma -
Silsbee High School
Silsbee, TX06-2016
Skills
- Effective Customer Upselling
- Cashiering
- Staff Monitoring
- Table Setting Knowledge
- Phone Orders
- Station Restocking
- Excellent Customer Service
- Order Delivery Practices
- Money Handling
- Meal Recommendations
- Alcoholic Beverage Service
- Beverage Replenishment
- Food Safety And Sanitation
Affiliations
- Ethical Fashion
- Cooking
- Health Wellness
- Book Reading
- Stock Investment
Certification
- Food Handler
Certificate Number: L2S-TX-FH-000028467290
Expiration Date: March 2026
- TABC
Certificate Number: 9436105
Expiration Date: March 2025
Timeline
Waitress
Nice Guy Ricky's American Grill
04.2023 - 10.2023
Key Holder
Jr's Food Mart
11.2022 - 12.2022
MBA General
Lamar University
High School Diploma -
Silsbee High School
- Food Handler
Certificate Number: L2S-TX-FH-000028467290
Expiration Date: March 2026
- TABC
Certificate Number: 9436105
Expiration Date: March 2025
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