Elizbeth Efiong
Houston,TX
Summary
Proactive call center representative known for strong listening skills and issue resolution. Experience in high-volume environments, contributing to customer satisfaction and team collaboration. Eager to leverage expertise in creating positive client interactions.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
American Hospitality
Houston, TX
11.2024 - Current
- Greeted and assisted guests, ensuring a welcoming and professional atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting spaces for guests and staff.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Call Center Representative
GTBank
Lagos
02.2020 - 05.2022
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Documented customer interactions accurately in CRM system for future reference.
- Assisted team members in handling complex issues, fostering collaborative environment.
- Provided detailed product information to enhance customer satisfaction and loyalty.
- Conducted follow-up calls to ensure resolution of customer concerns and feedback collection.
- Participated in training sessions to improve knowledge of products and services offered.
- Utilized troubleshooting techniques to guide customers through technical issues effectively.
Call Center Representative
MGM Logistics
Lagos
03.2018 - 08.2019
- Adapted to changing processes and protocols quickly, maintaining service quality standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Bachelor of Science - Banking And Finance
Nnamdi Azikiwe University
NigeriaSkills
- Customer service
- Attention to detail
- Time management
- Verbal and written communication
- Listening skills
- Issue handling
Timeline
Front Desk Receptionist
American Hospitality
11.2024 - Current
Call Center Representative
GTBank
02.2020 - 05.2022
Call Center Representative
MGM Logistics
03.2018 - 08.2019
Bachelor of Science - Banking And Finance
Nnamdi Azikiwe University