ELLA ALBERT
COLORADO SPRINGS,UNITED STATES
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate
TJ Maxx, TJX Companies
Colorado Springs, Colorado
11.2025 - 01.2026
- Collaborated with team members to achieve store goals and improve service.
- Maintained organized merchandise displays, contributing to improved store presentation and accessibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Crew Member
McDonald's
Colorado Springs, Colorado
03.2022 - 12.2025
- Assisted customers by taking orders and providing menu information.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and organized inventory for smooth operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Trained new crew members on operational procedures and customer engagement strategies.
- Served food quickly for positive guest experiences.
- Resolved customer complaints calmly and effectively to enhance satisfaction.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
Crew Member
Culver's
Phoenix
08.2021 - 12.2021
- Took orders, served food, stocked, and cleaned.
- Provided excellent customer service, ensuring a welcoming atmosphere that enhanced guest satisfaction and loyalty.
- Collaborated with team members to enhance customer service, resulting in noticeable improvements in satisfaction ratings.
- Streamlined food preparation processes, reducing wait times and improving overall operational efficiency.
- Engaged with customers to provide a welcoming atmosphere, fostering loyalty and repeat business.
- Monitored inventory levels to ensure stock availability, contributing to reduced waste and cost savings.
- Maintained cleanliness and organization in the dining area, supporting health standards and enhancing the customer experience.
Education
Bachelor of Arts - International Studies
Colorado State University-Fort Collins
Fort Collins05-2028
HIGH SCHOOL DIPLOMA -
William J. Palmer High School
Colorado Springs05.2024
Skills
- Customer service
- Cash handling
- Communication skills
- Problem solving
- Team collaboration
- Decision making
- Leadership skills
- Food preparation
- Time management
- Sales techniques
- Hospitality and accommodation
Timeline
Seasonal Sales Associate
TJ Maxx, TJX Companies
11.2025 - 01.2026
Crew Member
McDonald's
03.2022 - 12.2025
Crew Member
Culver's
08.2021 - 12.2021
Bachelor of Arts - International Studies
Colorado State University-Fort Collins
HIGH SCHOOL DIPLOMA -
William J. Palmer High School