Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Baldwin

Estero,FL

Summary

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations. Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in Desired Position role. Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests. Diligent Desired Position with proven track record in maintaining welcoming and efficient atmosphere for guests. Successfully managed guest reservations and seating arrangements, ensuring smooth operations during peak hours. Demonstrated strong communication and organizational skills to enhance guest experiences and streamline workflow. Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience. Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Rib City
Estero, FL
10.2023 - 12.2023

It was great I worked a lot but medical problems made me need to leave I was a hostess and helped servers

Restaurant Hostess

Outback
Bonita Springs, FL
05.2023 - 08.2023

I sat people and cleaned tables

Sales Associate

Torrid
Estero, FL
10.2022 - 04.2023

I sold clothes and helps people find close that worked for them

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

FLVS
Online

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning

I am great with people and can solve problems easily

Timeline

Restaurant Hostess

Rib City
10.2023 - 12.2023

Restaurant Hostess

Outback
05.2023 - 08.2023

Sales Associate

Torrid
10.2022 - 04.2023

FLVS
Ella Baldwin