ELLA BRISBOIS
Fort Collins,USA
Summary
Michigan State University graduate with a passion for animal care and customer service in retail pet store environments. Experienced in maintaining clean, safe, and enriching habitats while monitoring animal health and behavior. Utilizes behavioral management techniques to redirect undesirable behaviors using consistent cues and positive reinforcement. Communicates clearly with customers about proper animal care, feeding, and product recommendations, ensuring both pet well-being and customer satisfaction. Dedicated to creating a welcoming environment that supports responsible pet ownership.
Overview
3
3
years of professional experience
Work History
SERVER
Sugar Valley Estates
Loveland, CO
12.2025 - Current
- Consistently show up with patience and empathy to maintain a calm environment and reduce incident rates during shifts
- Build rapid rapport with residents experiencing cognitive decline to maximize cooperation and comfort
- Memorize resident preferences and needs to support and feed over 50 residents per meal while ensuring personalized care
LODGE STAFF
Sundance Trail Guest Ranch
Red Feather Lakes, CO
04.2025 - 11.2025
- Maintained strict safety protocols during fast-paced guest activities and interactions, reducing incidents by communicating clear guest expectations
- Led structured rock-climbing sessions and horseback rides, building participant confidence through engagement
- Sustained physical, mental, and emotional stamina during long shifts
- Collaborated with team members to coordinate daily tasks, improving operational efficiency and guest experience
SUBSTITUTE TEACHER
Edustaff
East Lansing, MI
11.2024 - 04.2025
- Managed classrooms of 4–30 students across seven school districts
- Adapted quickly to new classroom environments to keep student engagement and meet varied learning needs
- Used redirection and clear communication strategies to maintain safe, productive classrooms
- Built rapport quickly with students and school staff
INDEPENDENT PET CARE PROVIDER
Rover
East Lansing, MI
11.2022 - 04.2025
- Administered medications and followed individualized feeding and exercise schedules
- Managed challenging behaviors by staying calm and maintaining consistent boundaries, and positively reinforcing desirable behavior
- Communicated timely updates and maintained a reliable schedule, leading to recurring bookings and strong client trust
FRONT OF HOUSE SERVER
Miguel's Pizza
Slade, KY
05.2024 - 08.2024
- Served 500+ customers daily in a fast-paced environment, reducing wait time through organization and task-prioritization
- Handled cash transactions accurately and efficiently, minimizing discrepancies
- Maintained professionalism and positive customer interactions under pressure
Education
B.A. GLOBAL HISTORY - Modern European Studies, Law & Public Policy
Michigan State University
Skills
- Customer Service
- Product Knowledge
- Positive reinforcement & redirection
- Team collaboration
- Strong verbal communication
- Organization & time management
- High energy & physical stamina
- Google Workspace & Microsoft Office
Timeline
SERVER
Sugar Valley Estates
12.2025 - Current
LODGE STAFF
Sundance Trail Guest Ranch
04.2025 - 11.2025
SUBSTITUTE TEACHER
Edustaff
11.2024 - 04.2025
FRONT OF HOUSE SERVER
Miguel's Pizza
05.2024 - 08.2024
INDEPENDENT PET CARE PROVIDER
Rover
11.2022 - 04.2025
B.A. GLOBAL HISTORY - Modern European Studies, Law & Public Policy
Michigan State University