Ella Charles
Rockford,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Patient Access Representative
OSF St. Anthony Medical Center
Rockford, IL
05.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Cashier Team Lead
Walmart
Rockford, IL
07.2007 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Customer Service Associate
Walmart
Rockford, IL
07.2007 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
K5 Teacher
Christian Union Academy
Rockford, IL
08.1995 - 05.1997
- Taught 5 year old children reading, writing and math
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
West High School
Rockford, IL06.1985
Skills
- Demographics Information
- Patient Registration
- Customer Satisfaction
- Fee Collection
- Patient Admission
- Money Handling
Timeline
Patient Access Representative
OSF St. Anthony Medical Center
05.2019 - Current
Cashier Team Lead
Walmart
07.2007 - Current
Customer Service Associate
Walmart
07.2007 - Current
K5 Teacher
Christian Union Academy
08.1995 - 05.1997
High School Diploma -
West High School