Ella Chester
West Jordan,UT
Summary
I am a hard working, dependable, and organized worker who is ready to start moving forward and gain a job that I can learn and gain experience from. I work well under stressful situations and am good at problem solving. I make sure everything is done accurately in a timely matter. I am willing to learn and get through whatever is thrown at me no matter how hard it may be.
Overview
4
4
years of professional experience
Work History
Barista Manager
Beans And Brews
05.2022 - Current
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets set forth by upper management.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Restaurant Team Member
Noodles & Company
09.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06.2022
Skills
- Calm and Pleasant Demeanor
- Problem-solving aptitude
- Reliable and Responsible
- Teamwork and Collaboration
- Time management abilities
- Problem-solving abilities
- Reliability
- Decision-Making
- Money Handling
- Cleanliness and Organization
- Employee Management
- Customer Service
Timeline
Barista Manager
Beans And Brews
05.2022 - Current
Restaurant Team Member
Noodles & Company
09.2020 - 04.2022
High School Diploma -
West Jordan High School
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