Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JJ Storniolo

Asheville

Summary

Dynamic Barista Manager at Citizen Vinyl with a proven track record in complaint handling and effective communication. Skilled in creating welcoming environments and maintaining service excellence, I thrive in high-pressure situations. My barista certification complements my ability to resolve issues swiftly, ensuring a positive experience for all patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista Manager

Citizen Vinyl
Asheville
03.2024 - Current
  • Supervised a small team to create a welcoming, healthy community atmosphere.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Ensured consistent supply to the bar.
  • Maintained exemplary service protocols to strengthen organizational credibility.

Barista

Trade & Lore
Asheville
03.2021 - 03.2024
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Curated a suitable space for anyone to feel welcome in.

Barista

High Five Early Education Centres
Asheville
07.2018 - 02.2021
  • Extensive training under Counter Culture.
  • High volume and demanding environment.
  • maintaining a safe space for a community hub

Education

Associate of Arts - Fine Arts/ Music

Cape Fear Community College
Wilmington, NC
05-2012

Skills

  • Calm and pleasant demeanor
  • Complaint handling
  • Effective communication
  • Product recommendations
  • Problem-solving
  • Barista certification

Certification

  • Counter Culture Certified

Timeline

Barista Manager

Citizen Vinyl
03.2024 - Current

Barista

Trade & Lore
03.2021 - 03.2024

Barista

High Five Early Education Centres
07.2018 - 02.2021

Associate of Arts - Fine Arts/ Music

Cape Fear Community College

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