Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Victoria Pettay

Manhattan,NY

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 3 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Manager

Clayton Evans
08.2020 - 05.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Created new training guidelines, and provided staff orientation and training.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.

Education

Hutchinson Community College
Hutchinson, KS

High School Diploma -

Hutchinson High School
Hutchinson, KS
05.2023

Skills

  • Calm and Pleasant Demeanor
  • Complaint Handling
  • Production Preparation
  • Improvement Plans
  • CPR Certified
  • Caregiving
  • Cleaning Experience
  • Senior Care
  • CNA License
  • Serving Experience
  • Teamwork and Collaboration
  • Verbal and Written Communication

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Hobbies

My hobbies include painting, drawing, singing, and skating. I have a lot of random talents and I enjoy sharing them!

Timeline

Barista Manager

Clayton Evans
08.2020 - 05.2023

Hutchinson Community College

High School Diploma -

Hutchinson High School

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Victoria Pettay